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Job summary

Main area
Patient Pathway Coordinator Medical Secretary
Grade
Band 3
Contract
Apprenticeship: 28 months
Hours
Full time - 22.5 hours per week
Job ref
162-6012-KK
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
ENT Medical Staff
Town
Romford
Salary
£27,129 - £28,649 Per annum pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Barking Havering and Redbridge Univ Hospitals NHS Trust logo

Band 3 Apprentice Patient Pathway Administrator (Typist)

Band 3

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://youtu.be/WwL9BRr45nw?si=NIU808Lb_Z6zv2Bq

Job overview

Patient Pathway Administrator. The post holder will provide a flexible administrative support service across the department as required by workload demands and agree priorities in liaison with the Patient Pathway Supervisor/Patient Pathway Co-ordinator. It is essential that the post holder has good communication skills, is organised and assertive in dealing with health professionals. The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the General Data Protection Regulations (GDPR).  


Alongside the job role you will be completing the Level 3 Business Administrator apprenticeship. If you already hold this qualification at Level 2 or above, then you are not eligible to apply. 

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.  


To be eligible for an Apprenticeship you must meet the following criteria:


a. Be 16 years old or over
b. Have the right to work in the UK
c. Have been permanently resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

Main duties of the job

The patient pathway Administrator (PPA) will work within dedicated speciality Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Working for our organisation

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care. 

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.

Detailed job description and main responsibilities

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

 

We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance.

Person specification

Education / Qualifications

Essential criteria
  • Audio typing approximately 50wpm
  • GCSE Maths and English at Grade C/4 and above or Functional Skills Level 2 or recognised equivalent

Experience/ Knowledge

Essential criteria
  • Computer literate with knowledge of Microsoft packages, and good keyboard skills.
Desirable criteria
  • Experience working in a clerical/admin role
  • Experience of dealing with customer complaints

Personal Qualities

Desirable criteria
  • Able to work under pressure and to deadlines

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Roxana Dinka
Job title
Patient Pathway Manager
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext: 2775

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