Job summary
- Main area
- Radiology
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 225-Div3-5704869-C
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- New Cross Hospital
- Town
- Wolverhampton
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 20/05/2024 23:59
Employer heading
Clerical Officer
Band 2
Job overview
Are you interested in starting an administration career in healthcare by joining an innovative and expanding radiology department?
New Cross Radiology is a thriving, integral service. As a clerical officer you will be the welcoming face to greet our patients as they start their Radiology journey.
The role will include reception/clerical/administration duties as well as the booking of appointments.
Our department is going through an exciting period of positive change, and we are committed to growing our workforce to meet the expanding demands of the service.
This role will be based across both New Cross Hospital and Cannock Chase Hospital sites and the hours required will be 07.00 - 20.00 (12.5h days)
Main duties of the job
To undertake a full range of reception/clerical/administrative responsibilities in relation to Radiology appointments using the Radiology Information System and the Trust Patient Administration System.
To provide reception services on a rotational basis within the Radiology Departments.
Good communications skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.
Ensure that patient confidentiality is observed at all times.
To provide an efficient, welcoming and helpful reception service for patients attending the department.
Demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries. Take accurate details and recording the information within the patient record on Soliton.
Monitor, schedule and amend patient appointments using the Radiology Information System (Soliton) following the guidelines provided and adhering to the Trust’s Patient Access Policy. Appointments to be made for both New Cross and Cannock Chase Hospitals.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please see the attached Job Description/Person Specification for a full detail of role and main responsibilities.
It is important that your application meets the minimum requirements of the Person Specification, as the Trust will shortlist against these details. Please see the attached Job Description and Person Specification before making your application to ensure that your application demonstrates that you meet the minimum requirements.
Person specification
Qualifications
Essential criteria
- Educated to GCSE or equivalent attaining a pass in a minimum of 4 subjects including English Language.
- NVQ Level 2 or equivalent in Business Administration
- ICT qualification or equivalent experience
Experience
Essential criteria
- Computer literate with a working knowledge of Microsoft Office Software.
- Previous experience of working in a similar patient/public focused environment.
Desirable criteria
- Knowledge and experience of working in an NHS environment.
Skills
Essential criteria
- Ability to use own initiative.
- Ability to prioritise workload and work effectively & efficiently unsupervised.
- Excellent communication skills and ability to liaise with patients and colleagues at different levels.
- Be extremely organised with accuracy and attention to detail.
- Ability to work flexibly and under pressure.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sue Whitehouse
- Job title
- Radiology Office Manager
- Email address
- [email protected]
- Telephone number
- 01902 695933
- Additional information
Additional contact:
Kelli-Ann Starkey, PACS/Clerical Supervisor
[email protected] Tel: 01902 307999 Ext 6300
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