Job summary
Employer heading
Cancer Patient Navigator - Urology
NHS AfC: Band 4
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has arisen for a dynamic, organised and motivated person to join the Urology Cancer Team. This a new post for a Cancer Patient Navigator within the team, supporting the delivery of the Urology Cancer Pathways. The successful applicant will assist the clinical team in proactively managing rapid diagnostic service, providing holistic care to patients referred with a suspicion of or diagnosed with cancer.
Effective communication skills are essential; in conjunction with clinical colleagues, you will help patients and their families navigate the complex health care system. Experience in health or social care would be advantageous, with evidence of being a team player whilst having the ability to work on your own within the boundaries of the job description.
Main duties of the job
- Tracking the progress of cancer patients through their pathway of care including through the diagnostic phase, pursuing results and ensuring that all results are managed appropriately to avoid potential delay. Patients may present through various routes and recording and tracking must be in accordance with National Cancer Waiting Times standards;
- Ensuring all patients receive appointments and next steps in their pathway in a timely fashion whilst overseeing any other aspect of managing the patient pathway;
- Maintain and update relevant databases as required.
- To support patients and their carers re-access specialist services without delay should they need to do so
The post holder will work with the Urology Cancer team and supporting teams such as the Cancer Performance Team, specifically providing support to the Clinical Nurse Specialists, Cancer Support Worker's, MDT Coordinators and Cancer Trackers to ensure timely care for all patients in relevant specialities.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education and Qualifications
Essential criteria
- Good standard of general education including GCSE Maths and English or equivalent.
- ECDL or recognised experience.
- Evidence of ongoing personal development.
Experience
Essential criteria
- Experience of undertaking a range of administrative duties.
- Experience of using MS Office Systems.
- Knowledge and use of medical terminology.
- Word processing skills.
- Knowledge of NHS data definitions relating to Cancer Standards and Cancer Waiting Times.
Desirable criteria
- Previous NHS experience.
- Experience of using a Patient Database.
- Experience of working with spreadsheets and databases.
Skills, ability and knowledge
Essential criteria
- Knowledge of data protection issues and the requirement for confidentiality.
- Evidence of good, clear communication skills and ability to use tact and diplomacy when speaking to patients.
- Proficiency in English language.
- Demonstrates a high level of motivation.
Desirable criteria
- Awareness of quality management systems.
- Awareness of H&S issues.
- Knowledge of national performance targets, choose and book, access plans and governance issues.
Personal Qualities
Essential criteria
- Ability to work under minimal supervision.
- Demonstrates a commitment to team working.
- Evidence of continuing to update knowledge and personal development.
- Demonstrates a willingness to change as the role evolves.
- Ability to travel cross bay.
- Self motivated.
- Attention to detail.
- Cooperative, flexible, enthusiastic, approachable and friendly.
- Excellent communication skills.
- Clear understanding of patient confidentiality.
Desirable criteria
- Awareness of audit procedures.
Documents to download
Further details / informal visits contact
- Name
- Pamela Fleming
- Job title
- Clinical Service Manager
- Email address
- [email protected]
- Telephone number
- 07929754781
- Additional information
We would encourage interested applicants to make contact.
Please make contact via email in the first instance.
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