Job summary
- Main area
- Forensic Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 338-6164077-24
- Employer
- Humber Teaching NHS Foundation Trust
- Employer type
- NHS
- Site
- Humber Centre
- Town
- Willerby, Hull
- Salary
- £22,383 Enhancements for unsocial hours are payable
- Salary period
- Yearly
- Closing
- 12/05/2024 23:59
Employer heading
Control Room Operative / Receptionist
NHS AfC: Band 2
Humber Teaching NHS Foundation Trust are proud award winners of the HSJ Provider of the Year 2019
Job overview
The Humber Centre for Forensic Psychiatry is a medium secure hospital, detaining mentally disordered offenders with a mental illness, learning disability or personality disorder. Robust security is essential to our working practice.
We are looking to recruit an enthusiastic, flexible and reliable Control Room Operative/Receptionist. The post holder will be required to provide cover at the Humber Centre and Pine View. The successful candidate will be front of house, patient facing and working to ensure the smooth running of both areas.
This is not a routine receptionist position. Anyone interested is strongly advised to ring on 01482 336200 to discuss the role and its responsibilities.
Main duties of the job
The successful candidate will work in a busy control room/reception dealing with staff, patients and visitors. They will be issuing and maintaining security equipment, and using a variety of systems that are part of the security processes at the hospital. They will be responsible for controlling access to the building, and expected to work closely with a variety of other staff.
They will be friendly, alert, self-motivated and have the ability to work on their own and as part of a small team.
The security control rooms are staffed 24 hours a day, 365 days a year, and so applicants must be aware that they will work a shift pattern that includes day and night shifts, weekends and bank holidays.
Working for our organisation
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you’ll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you’ll find a place to call home including some of the most affordable places to live in the UK.
Detailed job description and main responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification
Person specification
Qualifications
Essential criteria
- Standard keyboard skills e.g. RSA/OCR II/ECDL or equivalent
- 2 GCSEs/O levels English and Maths
Desirable criteria
- 3 or more GCSE/O' levels
- NVQ 2 or equivalent experiential learning
- Working towards advanced keyboard skills e.g. Advanced ECDL or RSA III/OCR
Experience
Essential criteria
- Experience of working with the general public
- Knowledge of IT systems
Desirable criteria
- Demonstrable experience of practice and procedures relevant to the area of work
Personal Attributes
Essential criteria
- Able to demonstrate inter-personal communication skills
- Ability to maintain confidentiality and be trustworthy
- Able to plan and prioritise effectively and work within defined deadlines
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Lord
- Job title
- Administration Officer
- Email address
- [email protected]
- Telephone number
- 01482 336200
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