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• Provide a visible, accessible and professional presence for staff, service users and their families across community services.
• Act as professional lead for specialist services.
• Have overall responsibility for the safe and effective delivery of clinical teams within specialist services.
• Ensure care is patient focused and underpinned by evidence based practice and continual knowledge and skills of staff.
• Develop services in line with best practice, national standards and local innovation, leading local implementation of relevant national policies and local transformation agendas.
• Contribute to and lead key aspects of the development of business plans in accordance with Care Unit and Trust strategy, ensuring services are fit for purpose and meeting performance and quality specifications.
• Lead the implementation of service developments as agreed.
• Provide management support to enable staff members to achieve their objectives and personal development plans.
• Lead service reviews as necessary to ensure efficient use of resources and to ensure the most appropriate person undertakes tasks/care.
• Ensure that staffing grade and numbers are appropriate to ensure the best possible clinical care and by adjusting skill mix and numbers to provide safe, effective levels of care.
• Provide line management responsibility for the Clinical Leads of specialist services within south east Essex and other senior clinical staff as required, providing 1-1 support, appraisal and reviews to all direct reports.
• Select and support others to develop clinical leadership and agree a system of delegated responsibility for direct reports and other staff.
• Support the implementation of new roles and extended clinical practice to modernise the service to benefit patients and their families.
• In collaboration with senior clinical colleagues, develop and review nursing and AHP workforce plans for the Care Unit including an annual review of nursing and AHP skill mix.
• Work collaboratively with the Heads of Community Nursing to develop effective communication and working relationships that support the integration of community nursing and specialist services.
• Work with internal and external stakeholders to support the integration of community physical and mental health services.
• Support the transformation of specialist services across the Mid and South Essex Community Collaborative, including undertaking a lead role for identified transformation work streams.
• Work with colleagues in the Acute Trust to improve specialist pathways and the transition of patients from secondary to community care.
• Implement systems and controls for the effective recruitment, selection and retention of staff within the area of responsibility.
• Ensure the specialist teams meet their responsibilities to provide clinical experience and mentor support for pre and post registration nurse education, in line with internal and external standards.
• Ensure a system is in place to analyse the training and development needs for nursing within the integrated teams.
• Support all direct reports to plan for 100% compliance with statutory and mandatory training for nursing staff on an annual basis.
• Support all direct reports to plan for 100% compliance with appraisals and personal development plans for all nursing staff on an annual basis.,
• Ensure that patient’s privacy and dignity are protected and that patients are treated with respect at all stages of their patient journey.
• Support systems for measuring and improving the quality of the patient experience within the Care Unit.
• In collaboration with the service manager/clinical lead, ensure there are systems in place to learn from all patient experience safety and outcomes information and develop systems of audit to ensure continuous improvement.
• Undertake management and investigation of incidents within the Care Unit.
• Manage complaints in line with agreed processes and where required to resolve complex complaints, meet with complainants to address their concerns to ensure local resolution is achieved wherever possible.
• Ensure the safeguarding agenda within the integrated teams is implemented with effective systems throughout the service including effective liaison with other agencies as required.
• In collaboration with the senior management team, support the Directorate’s approach to improving compliance with NHSLA standards, CQC registration and other regulatory requirements.
• Work with the senior management team to ensure the delivery of the Care Unit and Corporate Objectives.
• Support the Care Unit with the delivery of the CQUINs.
• Be responsible for providing governance and assurance mechanisms for specialist services reporting to Head of Specialist Services.
• As part of the Care Unit management team, manage the delegated budgets and ensure financial targets for the teams are met.
• Act as an authorised signatory for determined areas.
• Comply with financial processes, standing financial instructions and deadlines.
• Ensure relevant financial information is presented to staff and meetings, as appropriate.
• Develop effective working relationships with external stakeholders
• Deputise for the Associate Director in strategic and locality led initiatives/meetings as required.
• To be actively involved in service development initiatives.
• Participate in the manager on call rota.
• Maintain own professional registration and practice requirements.