Crynodeb o'r swydd
Teitl cyflogwr
Endoscopy Booking Clerk
NHS AfC: Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Trosolwg o'r swydd
Here at East Lancs, we provide a 7 day Endoscopy service and as such the post holder will work as part of a wider team on a rota basis. The post holder will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses, administrators, directorate staff and patients,
whilst ensuring waiting list targets are achieved and confidentiality is met at all times.
Prif ddyletswyddau'r swydd
1. Each clerk is responsible for the management of Endoscopy waiting lists and working as part of a team within the particular speciality.
2. Add selected patients to the waiting list using the computerised Patient Administration System,
3. Complete and forward letters and health check questionnaires to patients who have been added to the waiting list. On receipt of the returned questionnaires update the Patient Administration System with all relevant data.
4. To be the first point of contact for all patients added to an inpatient, day case and selected outpatient waiting list.
Gweithio i'n sefydliad
Here at East Lancs, we provide a 7 day Endoscopy service and as such the post holder will work as part of a wider team on a rota basis. The post holder will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses, administrators, directorate staff and patients,
whilst ensuring waiting list targets are achieved and confidentiality is met at all times.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Ensure online booking diaries and other records are kept up to date and accurate.
Negotiate a mutually convenient admission date with the patient whilst taking into consideration clinical priority, availability of anaesthetists and the constrictions of the Access Booking Targets and enter the information onto the Out Look Diaries and also the Patient Administration System.
Issue patients with a confirmation letter related to their operation ensuring appropriate and accurate documentation and information regarding their treatment is enclosed.
Arrange pre-operative assessment appointments for patient’s where necessary ensuring all relevant documentation is requested and available for the nurse. Update the Patient Administration System with information regarding the patient’s current medication and deliver instructions accordingly.
Liaise with different specialty consultant teams for patients requiring dual procedures during one operation, which after initial training requires an understanding of medical procedures.
A good understanding of time frames involved in all invasive procedures is necessary to ensure the case mix booked for theatre lists is appropriate, once training is complete.
Manyleb y person
Qualifications
Meini prawf hanfodol
- IT Skills or equivalent/similar level alternative qualification.
Meini prawf dymunol
- Business Qualification
- English and Maths GCSE A*-C
Experience
Meini prawf hanfodol
- Previous experience of working within a clerical role
Meini prawf dymunol
- Good working knowledge of Hospital systems
- Previous experience in a health care setting
Knowledge and Skills
Meini prawf hanfodol
- Clear and accurate written and verbal communication. Able to listen effectively
- Computer literate
- Ability to understand and interpret detailed information
- Proven ability to understand and comply with detailed procedures
Meini prawf dymunol
- Knowledge and understanding of NHS targets
Personal attributes
Meini prawf hanfodol
- Demonstrate an ability to manage priorities under pressure
- Good Organisational Skills
- Able to work flexibly and willingness to adapt to the changing needs of the service
- Proven ability to work within a team and maintain a positive attitude
- Demonstrate a sympathetic/ sensitive approach and to be able to speak effectively to colleagues and patients
- Ability to deal with potentially distressing situations
Other
Meini prawf hanfodol
- Ability to use own initiative and work without close supervision.
- Proven ability to maintain confidentiality
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Bilkis Bagdadi
- Teitl y swydd
- Endoscopy Booking Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01282 803453
- Gwybodaeth i gefnogi eich cais
Kathryn Ferguson
Deputy Operational Manager Endoscopy
Os ydych yn cael problemau'n gwneud cais, cysylltwch â
- Cyfeiriad
-
Employment Services
East Lancashire Hospitals NHS Trust
Rhestr swyddi gyda East Lancashire Hospitals NHS Trust yn Gwasanaethau gweinyddol neu bob sector