Job summary
Employer heading
Community Support Worker
4
Job overview
Key Task and Responsibilities
- Working under the guidance of a Registered Mental Health Nurse to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational, and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues that arise.
- The job includes ability to take clinical instruction from qualified staffs, attend CPA review and document on RIO, complete Risk Assessment, Care Plan and attend home visit when required.
- Recognising and valuing service users as individuals, acknowledging the importance of always maintaining the service user’s respect and dignity and ensure that the care provided respects equality and diversity.
- Implementing the principles of ‘recovery’: encouraging and supporting service users to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest.
Main duties of the job
- Ability to establish a rapport with service users.
- Ability to establish effective working relationships.
- Ability to work as part of a team.
- Good basic written, verbal and non-verbal communication skills.
- Computer literacy.
- Ability to work single handed with individuals/groups within a supportive environment.
- Health, safety and risk awareness.
- Good personal organisation skills.
- Ability to conduct self and approach role in a professional manner.
- Observation skills.
- Ability to teach service users basic practical tasks to enhance their life skills.
- Basic understanding of the role of the SW.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We’re Kind
- We’re
- We Listen
- We Care
Detailed job description and main responsibilities
- Ensuring that community support needs are met under direction of a senior clinician.
- Advocating for service users’ needs and rights within Trust policy.
- Providing emotional support to individuals and their families. Attending CPA reviews, attending ward rounds, home visits, working alongside the qualified staff, according to care plans. Providing practical support for individuals and their families, such as helping with household tasks, personal care, and paperwork, such as risk assessment, etc. Supporting and monitoring their healthcare needs, including administering medication and temperature checks.
- Supporting them to pursue hobbies and interests. Supporting the learning of new skills or gaining employment. Teaching life skills, such as budgeting and paying bills. Helping with everyday tasks such as meal preparation, writing a shopping list, going shopping or maintaining their housing tenancy. Helping them to access community facilities and be included in community groups. Understanding their communication needs and adapting your communication to each individual, e.g. sounds, tones, body language.
- Working with other professionals, such as doctors and therapists, to ensure consistency of support. Analysing an individual’s needs and drawing up a focused support plan. Becoming both a role model and companion to the individual and uncovering shared interests, such as hobbies and outings.
Person specification
Experience
Essential criteria
- 2 YEARS EXPERINCE WORKING AS SUPPORT WORKER
- Experience of working with people with mental health needs
- Group-work experience.
Desirable criteria
- Working in mental health setting
Qualifications
Essential criteria
- NVQ 3 qualification or more
Skills
Essential criteria
- Effective communication and compassionate care
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Labake Akintunde
- Job title
- Team Manager
- Email address
- [email protected]
- Telephone number
- 07387139503
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