Job summary
Employer heading
Patient Access Team Leader
Band 3
Job overview
An exciting opportunity has arisen for a dynamic Team Leader to join Patient Access Services on a full time basis.
The position is permanent at 37.5 hours per week and based on the Royal Hospital site, Monday - Friday between the hours of 8:30 am - 5:00pm.
You may be required to work on a rota to cover until 6.30pm.
Main duties of the job
The post holder will be working with a speciality team and will be providing and overseeing a dedicated and comprehensive clerical service for Outpatients within the Trust using Partial and Full booking processes.
The post holder will act as support for the team for all Outpatient enquiries from internal and external customers at all levels.
The post holder, while carrying out their own and overseeing their teams’ duties, will work to defined departmental procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting times and booking targets.
The post holder will work in a very active and busy environment, requiring a consistently high standard of performance and excellent attention to detail.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for all relevant information.
The post holder is responsible for supporting the Supervisor and Management Teams in the achievement of local and national targets.
Person specification
Qualifications
Essential criteria
- Educated to GCSE standard with 4 GCSE’s at level A-C (or equivalent)
Desirable criteria
- ECDL, CLAIT or IBT qualification or be working towards one of these
Experience
Essential criteria
- NHS Experience
- Demonstrable Health Records Experience
Desirable criteria
- Supervisory Experience
- Audit experience
- Demonstrable experience in dealing with the public particularly in stressful situations and ability to empathise and understand the needs of patients and visitors
Knowledge
Essential criteria
- Use of a Patient Administration System (currently IPM)
- Confidentiality awareness
Skills
Essential criteria
- Ability to use own initiative with support
- Ability to work to deadlines
- Able to work with a range of professionals
- Ability to display attention to detail
- Team worker
- Excellent verbal and written communication manner.
Desirable criteria
- Accurate Keyboard Skills
Other
Essential criteria
- Flexible approach to work
- Good interpersonal approach
- Reliability and good attendance
- Present professional image
- Physically able to perform the duties of the post
- Ability to travel to any Trust site as required
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- James Warne
- Job title
- Patient Access Services – Royal Site
- Email address
- [email protected]
- Telephone number
- 0151 706 3083
- Additional information
Patient Access Manager
Patient Access Services – Royal / CRL
Liverpool University Hospitals NHS Foundation Trust
Tel: 0151 706 3329
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