Job summary
- Main area
- Medical Secretary support
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 23 hours per week (between 08:00 - 17:00)
- Job ref
- 265-6238005
- Employer
- Northampton General Hospital NHS Trust
- Employer type
- NHS
- Site
- Northampton General Hospital
- Town
- Northampton
- Salary
- £22,816 - £24,336 Pro rata
- Salary period
- Yearly
- Closing
- 22/05/2024 23:59
Employer heading
Typist or Support Secretary
Band 3
Job overview
You will as part of a clerical team to support a defined team of Clinicians and provide a comprehensive, confidential administration support service to the Consultants, Medical Staff, Clinical team, and department on a day-today basis.
With a key eye for details and super exceptional typing skills, you will provide a service to turnover letters with target deadlines.
Main duties of the job
Ensure all correspondence for the Clinical Team, including clinical letters, discharge summaries, medico-legal reports and results, minutes of committee meetings etc. are typed and dispatched promptly.
Answering telephones calls from patients.
The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal
Working for our organisation
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Detailed job description and main responsibilities
Provide a comprehensive clinical support secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care.
Take direction from the Administration Manager, Medical Secretary Team to meet the administrative demands.
Ensure all correspondence for the Clinical Team, including clinical letters, discharge summaries, medico-legal reports and results, minutes of committee meetings etc. are typed and dispatched promptly.
Answering telephones calls from patients.
The majority of the correspondence will be audio/digital dictation which is measured to a Trust turnaround target.
On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical Teams of any urgent or abnormal test results ensuring that relevant action is taken.
Attend meetings, as required (except Clinical Performance meetings) to ensure effective communication with all service users Demonstration and supervision of workplace activities to other members of the secretarial team as required maintaining a high standard of service to the Clinical Teams.
Ensure confidentiality is maintained is all communication and that documents and other sensitive information are always secure.
Use the relevant Trust databases and patient administration systems and ensure that all data is correct and up to date.
Provide general administrative services as required by the department.
Filing letters and reports in medical notes promptly and cross reference whenever necessary and general office filing. Photocopying, faxing, and posting documentation. Receive and sort daily post, date stamp and distribute as appropriate.
Liaise with other hospital departments, GPs and other healthcare agencies when required.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
Person specification
Educations, Training and Qualifications
Essential criteria
- Educations, Training and Qualifications Educated to Minimum 3 GCSE at Grade C or above.
- RSA 3, Certificate in Medical Secretarial Studies or relevant secretarial experience.
Desirable criteria
- Experience of Patient Administration System i.e. Camis or equivalent.
- Typing qualification.
Knowledge and Experience
Essential criteria
- Significant experience working in an office setting.
- Some NHS or healthcare administration experience.
- Working knowledge of administrative procedures and typing support practices.
Desirable criteria
- Experience of managing patient waiting lists.
Skills
Essential criteria
- Good communication skills.
- Organisation and time management.
- Excellent written and verbal communication.
- Ability to Audio-type.
- Excellent IT and keyboard skills.
Key Competencies/Personal Qualities and Attributes
Essential criteria
- Motivated and focused.
- Confident to establish and maintain good working relationships at all levels.
- Strong attention to detail.
- Empathetic and able to speak to patients with tact and sensitivity.
- Ability to cope under pressure and meet deadlines on a regular basis.
Employer certification / accreditation badges
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Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Laura Newton
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07736615690
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