Job summary
- Main area
- Senior Operations Manager
- Grade
- Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-4255-LR
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Trust Wide
- Town
- Trust Wide
- Salary
- £58,972 - £68,525 Per Annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
ICC Senior Operations Manager
Band 8b
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
The Integrated Contact Centre (ICC) functions make a vital contribution to the provision of first-class patient care, 24 hours per day, seven days per week.
With the introduction of a new management structure within ICC an opportunity now exists for a Senior Operations Manager .
You will provide the efficient management of a new support structure for the ICC. You will oversee the efficient utilisation and management of all staff resources within the department to meet the demands of the Service. You will also be expected to liaise with all levels of the ICC management teams to deliver systems and processes that support the successful delivery of ICC functions for all patient contacts within NWAS whilst supporting the wider health systems across the North West.
Main duties of the job
The post holder will be responsible for leading the ICC Operations Senior Managers, ensuring successful delivery of all service development projects and programs aligned to the NWAS Urgent and Emergency Care Strategy and the National 10 Year Plan. Monitoring project delivery and realisation of project benefits that enable improvements in performance and efficiency of systems, development, resource and planning, HSSS&F as well as business continuity and EPRR.
The post holder will support the Head of Service in creating, reviewing and monitoring the implementation of the annual business plan objectives and longer term service development change initiatives across the NWAS ICC service line.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit individuals who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted, you will be invited to take part in a Be Think Do Assessment Centre. This may include completion of a situational judgement assessment, completion of group and individual activities, followed by a professional discussion.
Please ensure that you read the attached job description and personal specification prior to submitting your application.
Person specification
Skills / competencies
Essential criteria
- Can evidence innovative and strategic thinking ability
- Able to demonstrate the ability to provide and receive highly complex information where there are significant barriers to acceptance
- Ability to demonstrate the ability to communicate in situations where it is considered sensitive or highly contentious
- Highly developed negotiating and influencing skills
- Able to make sense of complex and conflicting priorities and reach effective and speedy solutions
- Can lead and motivate complex singular or multi-disciplinary teams
- Is politically astute with knowledge of local decision making and influencing bodies. Open and democratic style
- Ability to handle detail within strategic plans and make informed decisions and judgements
- Ability to assess risks, anticipate difficulties and successfully address them
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Qualification and knowledge
Essential criteria
- Educated to Master’s degree level in a relevant subject or can demonstrate equivalent experience
- Evidence of relevant Continuing Professional Development
- Has specific in-depth knowledge of the challenges facing the multi-agency urgent and emergency care environment gained through a mix of experience and formal training
- Has specific in-depth knowledge of the challenges facing health and social care gained through a mix of experience and formal training
- Has current broad knowledge of the national NHS context in respect of transforming the response to urgent and emergency patient care needs
Experience
Essential criteria
- Demonstrate extensive senior management experience
- Extensive knowledge and experience in Urgent and Emergency Care setting
- In depth knowledge across a number of disciplines including performance management, information systems, staff management and financial management within the Emergency Service Sector
- Experience of patient care delivery in the pre-hospital environment
- Can demonstrate experience of leading staff employed in the provision of patient services
- Can demonstrate successful financial management, rigorous financial monitoring and control, and evaluating competing budgetary priorities
- Has business planning, objective setting and performance management experience and is able to formulate medium/long term and tactical plans (which contribute to strategic plans) involving uncertainty and which might impact on the Trust and geographical area outside the Trusts boundaries
Values and behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- HR Hub
- Job title
- HR Hub Team
- Email address
- [email protected]
- Telephone number
- 03451122018
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