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Job overview

INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only

You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team.  Previous knowledge and experience of working in a busy office and/or customer care environment is essential.

You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.

The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.

We’re open 8am to 8pm, Monday to Friday, and our team’s working hours are split across three shift patterns: 8am – 4pm, 10am – 6pm and 12pm – 8pm

Main duties of the job

• The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.
• To support clinicians so that an efficient and robust administrative service is provided to the Talking Therapies clinical team. This will include liaising with the clinical team as and when required and ensuring that all are queries and tasks are resolved in a timely manner.
• To ensure accurate and timely data inputting of client information so that data standards are met
• To work efficiently as part of a team and independently so that all admin targets are followed and met.

Working for our organisation

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites

Berkshire Healthcare helps people manage their health in their local area, through a range of specialist and community services across the county. We promote independence and quality of life through community and mental health services and aim for seamless delivery of the best care in the right place. We get to know communities and the people in them so we can deliver the best services that meet their health needs.

Our team of 4,300 staff provide specialist mental health and community health services to a population of around 900,000 within Berkshire. We provide healthcare to people in their own homes and from different sites across the county.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.

Please ensure your application is submitted with a valid email address for your referees in order to minimise delays in the recruitment process. Short-listed applicants will be contacted by email, therefore applicants are advised to check their email accounts regularly.

Applicants are advised that as a result of the high level of response we receive for some of our vacancies, we may expire any of them prior to the advertised closing date.

Berkshire Healthcare Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

NO AGENCIES TO CONTACT BERKSHIRE HEALTHCARE DIRECTLY PLEASE