Job summary
- Main area
- Corporate
- Grade
- Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-4665-LR
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Broughton
- Town
- Broughton
- Salary
- £62,215 - £72,293 per annum
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
Employer heading

Portfolio Delivery Manager
Band 8b
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
At the North West Ambulance Service we are dedicated to delivering the right care, at the right time, in the right place, every time. We are now looking for a highly motivated and skilled Portfolio Delivery Manager to join our PMO team. We are seeking an experienced individual who can drive the successful delivery of a wide range of projects and initiatives as part of our strategic change programme.
As a Portfolio Delivery Manager, you will play a key role in leading the delivery of a portfolio of projects that contribute to the Trust’s strategic objectives and our Annual Plan. You will work closely with senior stakeholders, ensuring the smooth and successful delivery of a variety of complex initiatives, from operational improvements to large scale strategic change projects.
You will work across Digital, Estates, Workforce and Service Delivery Portfolios, which will include a range of high-profile, high-risk projects where the project and stakeholder environments will be complex, and at times uncertain, and will require influence to overcome barriers using diplomacy and persuasion.
Your leadership and expertise will be essential in managing the portfolio lifecycle, from planning through to delivery, ensuring projects are delivered on time, within scope, and to budget. Responsible for the PMO delivery team, you will collaborate with operational and corporate departments and facilitate change management processes to achieve beneficial outcomes.
Main duties of the job
The role will report to and regularly deputise for the Head of PMO, undertaking a wide range of activities to support the wider PMO function. As part of the PMO Senior Management Team the post will be involved in forward planning and resource allocation to ensure successful delivery within several constraints. The post holder will require extensive leadership experience including the confidence to make challenging decisions; using the ability to influence and persuade including utilising coaching and mentoring skills when there is resistance to change.
The post holder will demonstrate extensive knowledge, experience and expertise in delivery within complex NHS environments to ensure change is appropriately managed in line with policy and procedure.
A key responsibility of the postholder is reporting and presenting each month on the strategic portfolio to the trusts Corporate Programme Board which is at an executive level. The post holder must demonstrate experience in working with NHS trust executives. The post holder is responsible for the trust portfolio roadmap for the year ahead with key milestones identified and information presented to provide oversight of programmes and projects in outline and on the horizon, and any stage movement of such projects.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Be Think Do is our leadership philosophy. NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours. There are a number of stages to finding the right candidate for the position. Following application and shortlisting, these stages will include completion of a Situational Judgement Test (SJT) and the required attendance at an assessment centre (group/individual activities) with a professional discussion on the 16th June 2025. Applicants must be available on this date. Following the assessment centre candidates will be advised if they are to progress the professional discussion (this will be on the same day).
NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure our workforce reflect the diversity of the communities we serve.
This is a hybrid role with frequent office attendance and regular travel across sites in your own vehicle across the North West (subject to Agenda for Change terms and conditions).
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Person specification
Skills
Essential criteria
- Demonstrated capability and experience of portfolio management and planning over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly.
- Political astuteness and experience in NHS settings.
- Experience of managing opposition and conflict, capability to try to persuade others of own point of view and defend own position with a constructive, logical and unemotional response.
- Provide a high level of challenge both internally and externally to proposals and to provide a high degree of scrutiny.
- Able to communicate effectively both verbally and in writing with staff at all levels in technical and non- technical subjects, which may be sensitive/ contentious both internally / externally, including professional presentation skills.
- Able to write clear and concise easily understandable reports.
- Able to work as part of a team and under own initiative, making decisions autonomously.
- Ability to work to tight deadlines and ability to respond to unscheduled tasks.
- Possess self-confidence, enthusiasm, motivation, tact and diplomacy with an ability to relate to a wide range of staff and colleagues.
- Capable of working under pressure.
- Demonstrable compassionate and inclusive leadership.
- Demonstrable experience of line management responsibilities and application of HR process.
Qualifications
Essential criteria
- Educated to Masters Degree level in a relevant subject or be able to demonstrate significant equivalent relevant experience.
- PRINCE2 Practitioner, MSP, MoP Qualified or significant equivalent demonstratable experience.
- Specialist experience in managing Portfolios, programme and project delivery, including service redesign and quality improvement knowledge and experience.
- Formal qualification and/or demonstrable experience in a programme delivery, quality/service improvement role.
- Coaching Qualification such as CMI.
- Management Qualification.
- Evidence of continuing professional development.
Experience
Essential criteria
- Demonstrable senior management experience in a range of different NHS settings/organisations (Acute, CCG, NHSEI, Local Authority, NHSE/I or Ambulance Service).
- Significant experience in portfolio development and implementation and business planning across a large organisation.
- Demonstratable programme management experience in a complex delivery environment.
- Significant experience of supporting operational, project management, service redesign and large-scale reconfiguration at a senior leve
- Substantial evidence of expert specialist knowledge relevant to the varied aspect of the role including expert working knowledge of project management methodologies.
- Experience of assessing, leading and implementing changes to the way services are delivered across organisation.
- Significant experience of multi-disciplinary working and customer relationship management across health boundaries.
- Experience of working with senior managers and external partners supporting the management of change including senior clinicans.
- Experience of and ability to interpreting regional and national guidance.
- Experience of the NHS landscape and current system wide initiatives, improvements, digital and transformation agendas.
- Experience of identifying, interpreting and documenting new requirements
- General financial management experience commensurate with the role, including experience of managing a budget.
Values
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
- Being at our best – professional and adaptable and takes pride in work
- Making a difference – act with compassion, kindness and integrity towards everyone.
Other
Essential criteria
- Flexibility on work location and travel to meet the requirements of the post - Full valid UK driving licence, and access to a vehicle for work use OR ability to travel between sites using other means within reasonable timescales.
Documents to download
Further details / informal visits contact
- Name
- Alison Ormerod
- Job title
- Deputy Director of Strategy
- Email address
- [email protected]
List jobs with North West Ambulance Service NHS Trust in Administrative Services or all sectors