Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Clinical, Nurse, Paramedic, Telephone triage, HCPC, NMC
Grade
Band 6
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (23 - 37.5 hours per week available)
Job ref
278-999CS-0525-NW
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Crawley & Medway
Town
Crawley
Salary
£37,338 - £44,962 per annum
Salary period
Yearly
Closing
19/05/2025 23:59
Interview date
12/06/2025

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

999 Clinical Supervisor

Band 6

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

999 Clinical Supervisor - Crawley HQ/Medway MRC

Full time and part time positions available.

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

We would like to hear from Band 6 Paramedics and Nurses with experienced in acute medicine/emergency department, primary care and community response teams who would like to join a dynamic team specialising in telephone triage offering urgent & emergency care.

More information regarding our services and locations can be found on our website.

Main duties of the job

South East Coast Ambulance Service NHS Foundation Trust is looking to recruit staff to work as Clinicians in our Integrated care (999/111) Emergency Operations Centres.

We are looking for registered Clinicians with at least two years’ post registration experience, keen to progress and develop into a new career challenge.

You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will be providing support for incoming emergency calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs.

You will need a proven track record of extensive clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills, be self-motivated and able to manage your own workload.

Applications from Clinicians with experience of telephone triage are also welcome.

Working for our organisation

  • Option to join NHS pension scheme
  • A minimum 27 days' holiday each year, increasing after 5 years’ service.
  • Personal and professional development and training opportunities.
  • Salary Sacrifice schemes for cars or push bikes.
  • Access to occupational health and counselling services.
  • Award winning wellbeing hub
  • Back up buddy App
  • Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

The role requires:

  • Permanent full-time contracts
  • Permanent part-time contracts
  • 24-hour rotas that involve unsocial hours working due to the delivery of patients presenting through 999.
  • Please note, this is a 7-day per week role and there is a requirement to work a variety of shifts. Unsocial hours is payable in addition to the salary quoted, dependent upon working pattern.

Training : 8.5 weeks full time  NHS Pathways 999

  • 2 weeks NHSP Training,
  • 1 week CAD training (all Monday-Friday).
  • 2 weeks EMA mentoring (shift work),
  •  1 week NHSP clinician training (Monday-Friday)
  • 2 weeks mentoring (shift work)

Training - The training and mentoring is full time (37.5 hours per week) whether you are applying for a full time or part time position. 

Detailed job description and main responsibilities

You will need to be a registered Paramedic or Nurse (Adult) with significant experience of clinical practice in the field of primary care and urgent & emergency care.

You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting.

You will have sound assessment and decision-making skills, the ability to plan and prioritise clinical workloads and ability to negotiate appropriate treatment and referral strategies.

Excellent communication skills and the ability to work under pressure are also prerequisites for this role.

You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care.

Experience in either pre-hospital, acute, chronic or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support whilst an emergency crew are on their way, looking to get patient care right, first time, every time.

Person specification

Experience

Essential criteria
  • Registered with the NMC / HCP with at least two years post registration experience
  • At least 2 years’ experience in an autonomous role
  • Evidence of continual professional development and commitment to professional learning
  • Experience of mentoring/training junior staff and sharing knowledge and skills
Desirable criteria
  • Experience in remote/telephone assessment and consultations
  • Experience in primary/urgent and emergency care
  • Knowledge of Safeguarding frameworks
  • Knowledge of clinical governance and audit

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.The Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Natalie White
Job title
Recruitment Advisor
Email address
[email protected]
Apply online nowAlert me to similar vacancies