Job overview

We are seeking an experienced and driven Application Specialist to join our Digital Services team at North West Ambulance Service (NWAS). This is an exciting opportunity for someone who is passionate about using digital systems to make a real difference to patient care and operational delivery.

As an Application Specialist, you will play a critical role in managing and developing our core clinical and operational systems, including the Electronic Patient Record (EPR) and Computer Aided Dispatch (CAD) systems. Your work will directly support frontline services, ensuring that digital tools are reliable, efficient, and tailored to the needs of patients, clinicians, and the wider healthcare system.

You will be part of a collaborative and supportive digital team, working closely with operational colleagues, suppliers, and stakeholders across the Trust to ensure our systems continue to evolve and deliver against strategic goals.

Main duties of the job

Main Duties of the Role:

• Provide expert support for key digital systems, including second-line technical support, system administration, upgrades, & troubleshooting

• Collaborate with stakeholders to develop, optimise, & enhance the functionality of clinical & operational systems

• Lead on the resolution of recurring system issues, perform root cause analysis, & implement preventive actions

• Ensure data integrity, system security, & user access are maintained to high standards

• Act as a subject matter expert, delivering system training & support to end users

• Contribute to system documentation, policies, & disaster recovery planning

• Support the Senior Systems Manager in leading a small digital team & mentoring junior staff

• Foster continuous improvement & drive best practice in application management across the Trust

We’re looking for someone who:

• Has a degree in a computer-related discipline (or equivalent experience)

• May have experience working operationally as a clinician, bringing valuable frontline insight to system design & optimisation

• Brings experience in a large, complex IT environment, ideally in health or emergency services

• Has excellent communication, problem-solving, & organisational skills

• Can lead small teams, manage complex system upgrades, & translate technical detail for non-technical users

• Understands NHS governance, data protection, & information security principles

• Is committed to continuous learning & inclusive leadership

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)

Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours  for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.