Job vacancy: Imaging Medical Secretary, Milton Keynes University Hospital NHS Foundation Trust, Milton Keynes

Job summary

Main area: Imaging
Grade: Band 4
Contract: 7 months (Fixed-term until 31.01.2026)
Hours: Full time - 37.5 hours per week
Job ref: 430-CC25-115A

Employer: Milton Keynes University Hospital NHS Foundation Trust
Employer type: NHS
Site: Imaging Admin (Dept)
Town: Milton Keynes
Salary: £26,530 - £29,114 per annum pro rata
Salary period: Yearly
Closing: 03/06/2025 23:59
Interview date: 30/06/2025

Imaging Medical Secretary

Band 4

MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

Free on-site parking
Free refreshments
Great flexible working opportunities
Discounted gym membership
Lease car scheme
Generous annual leave and pension scheme
On site nursery (chargeable)
Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Detailed job description and main responsibilities

Communication & relationship building:

Be required to adhere to the organisation’s standards of customer care. Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments / admissions.

Responsibilities for analysis:

Use high high levels of analytical and judgement skills in this role.
Be able to make judgements on complex facts requiring interpretation and through comparison of available options. Exercising judgement when dealing with patient, staff or external contacts is an essential role requirement.

Responsibilities for planning & organisation of activities:

Coordinate and organise own workload to meet departmental deadlines.
Organise multiple scanning lists in order to ensure work is carried out following principles of urgency and priority in a rapidly changing workflow setting.

Responsibility for patient & client care:

Be required to put the patient, as the first priority, at the centre of all activities.

Development of polices & services:

Participate in policy and service development.
Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.

Financial responsibility:

Ensure the efficient and effective use of all resources used within the course of one's own duties, maintaining an awareness of the financial impact of inappropriate use.

Please refer to the job description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person specification

Qualifications and knowledge

Essential criteria

Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent.
Typing qualification or equivalent experience (for example RSA Level 2/3 in typing)
Strong IT skills and experience in use of MS packages (MS Teams, word, outlook, power point and excel) to NVQ level 3.
ECDL qualification or equivalent
Good understanding of health and safety requirements in the workplace
Sound awareness of data protection, freedom of information and confidentiality issues within NHS
Knowledge of good practice and system of work within secretarial/ PA field
Knowledge of NHS constitution

Desirable criteria

Level 3 Business Admin/ AMSPAR
Good comprehension of medical terminology

Experience

Essential criteria

Experience as a hospital administrator/secretary/PA
Audio typewriting and touch-typing experience
Has experience of preparing for meetings, setting agendas, and minute taking

Desirable criteria

Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS)

Skills

Essential criteria

Good organizational and time management skills
High level of self-motivation and ability to learn and develop.
Logical approach to decision making and problem solving.
Ability to work in a detail-oriented manner to agreed protocols and standards of good/ best practice.
Accountable for own professional actions.
Ability to prioritize your own workload and work effectively under pressure.
Flexible attitude to service provision and enthusiasm for change
Ability to work effectively and efficiently as part of as team but also as a lone worker
Ability to work using own initiative but also to know when to seek assistance and guidance from peers
Proven ability to assess clinical situations & indications and act appropriately

Personal and people development

Essential criteria

Ability to demonstrate confidentiality and trustworthiness.
Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure.
Interest and willingness in teaching / training less experienced clinical and non-clinical staff.
Maintain online mandatory training up to date
Patient centered and customer focused.

Communication

Essential criteria

Good written, verbal, and non-verbal communication skills.
Consistently demonstrates a friendly professional attitude and approach in the workplace.
Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner.
Ability to work across disciplines and with a wide range of professional groups.
Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis.
Professional in appearance and conduct
Ability to resolve conflicts or difficult situations

Specific requirements

Essential criteria

Able to perform the duties of the post with reasonable aids and adaptations.
To participate in the departmental shift system across 7 days of the week
Ability to travel to all trust sites including community diagnostic centres

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.