Job vacancy: ICC Forecasting Manager, North West Ambulance Service NHS Trust, Horwich, Bolton

Job summary

Main area: Adhoc ICC
Grade: Band 6
Contract: Permanent
Hours: Full time
Job ref: 242-4716-LR

Employer: North West Ambulance Service NHS Trust
Employer type: NHS
Site: Middlebrook
Town: Horwich, Bolton
Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Closing: 29/06/2025 23:59

ICC Forecasting Manager

Band 6

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Detailed job description and main responsibilities

Please see attached Job Description for further information about this role.

There are no unsocial hours required as part of this role, working hours will be within standard corporate business hours. The team work in a flexible way with hybrid working available. Estuary Point can be considered as a base site; however, the wider team will be based at Middlebrook. Travel may be required at times between the ICC sites.

If you have any questions about this exciting opportunity, please contact the recruiting manager, Sarah Wilson - ICC Senior Resource and Planning Manager

Recruitment Campaign:

Advertised from Friday 13th June until Sunday 29th June 2025
Shortlisting - 3rd July 2025
SJT Deadline - 13th July 2025
Simulation Date - 16th July 2025
Professional Discussion - 16th July 2025

Person specification

Skills / Competencies

Essential criteria

Expert in resource planning and forecasting methodologies, excellent forecasting ambassador for Resource Planning and Forecasting team
Excellent interpersonal skills, able to engage with all levels of hierarchy at their level of understanding
Supportive and inclusive approach to line managing a team of analysts
Thorough and methodical in approach to managing processes and providing assurance in quality of team’s work
Very strong analytical and problem-solving skills, with a proactive and solution focused approach to tackling issues whilst working on own initiative
Able to work effectively as part of a team to achieve departmental and organisational objectives and key performance indicators
Strong and effective communicator, both verbal and written, with ability to interpret technical detail in plain English to key stakeholders and challenge stakeholders at all levels as required to safeguard ICC performance
Excellent interpersonal skills to develop and maintain excellent working relationships with colleagues at all levels
Effective engagement and influencing skills, whilst championing key resource planning concepts and best practice
Exceptional attention to detail, with a “right first time” attitude in making quality of work a priority and seeking opportunities to gather feedback
Ability to think holistically to understand wider implications and risks, supported by good commercial and financial awareness
Flexible approach in being able to prioritise tasks and to manage conflicting demands on time to deliver objectives
Able to write clear and concise reports relating to workforce management information
Lives and breathes Be Think Do leadership, is an inclusive and compassionate leader

Qualification and Knowledge

Essential criteria

Post graduate level qualification or equivalent experience
Post graduate level qualification or equivalent experienc

Experience

Essential criteria

Has experiencing managing processes within a workforce management tool
Has leadership experience within a contact centre setting, with experience line managing a team in a resource planning setting
Has experience managing large data sets in Microsoft Excel with ability to create reports using complex formulas and pivot tables, with experience in macros and Power Query desirable
Has experience working within the NHS or Local Authority
Has experience of data management and analysis to inform decision making

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)

Reference checks - This will cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1^st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.