Job summary
- Main area
- Patient Advisor - Channel View Surgery
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 388-CV-0325-ROSE
- Employer
- Torbay and South Devon NHS Foundation Trust
- Employer type
- NHS
- Site
- Channel View Medical Group
- Town
- Teignmouth
- Salary
- £12.21 per hour
- Salary period
- Hourly
- Closing
- 21/07/2025 23:59
Employer heading
Patient Advisor - Channel View Surgery
Job overview
IMPORTANT INFORMATION: This advert is placed on behalf on one of our health service providers. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.
Channel View Medical Group in Teignmouth is seeking an enthusiastic, motivated person with great people skills to join our friendly Practice. We are looking for a dedicated, compassionate, and approachable individual who will complement our team. The individual must be a team player, have excellent communication skills, good time management skills and the ability to work under pressure when dealing with patients face to face and on the phones.
Please note that this Surgery does not operate an Agenda for change pay scheme
Main duties of the job
The patient advisor is the first point of contact for patients contacting our GP surgeries. This can be via a variety of methods including via the telephone, face to face and via online consult service and email. Dealing with patients both face to face and via the telephone are the main duties of this role. Acting as the central point of contact for patients. Dealing with all telephone queries/requests from patients and acting as liaison with the Clinical team, as necessary. Booking appointments and distributing information, messages, and inquiries for the clinical team.
Working for our organisation
Channel View Medical Group provides high-quality, patient-centred care to 22,000 people across six sites in the beautiful coastal town of Teignmouth and on the edge of Dartmoor. We’re an innovative, hard-working, and friendly practice that takes pride in fostering a supportive environment for the whole team. Our team includes 18 GPs, 3 Advanced Nurse Practitioners, and a total of 90 staff spanning both clinical and administrative roles. At Channel View, both GPs and ANPs follow the Doctor First model—starting with telephone triage and then managing their own face-to-face appointments.
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Specific Skills
Essential criteria
- Excellent communication skills including verbal, written, face-to-face and active listening skills. Computer skills; Microsoft Word, Excel, and E-mail).
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Allie Thorne
- Job title
- Assistant Practice Manager
- Email address
- [email protected]
- Telephone number
- 01626 774656
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