Job summary
- Main area
- Care Pathways Newbury
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-MHS799
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Hillcroft House
- Town
- Thatcham
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 14/08/2025 23:59
Employer heading
EIP Administrator
Band 4
Job overview
EIP Administrator – Hillcroft House, Thatcham, Berkshire
We are looking for an enthusiastic and motivated Administrator to join the Community Mental Health Team situated in Hillcroft House on the West Berkshire Community Hospital site in Thatcham.
The successful applicant will support the running of effective office processes and procedures; be patient focused; have excellent communication and organisational skills; be familiar with the trust computer systems and have good IT skills.
Previous experience of administrative and telecoms work is essential to the role as well as a resilience to deal with its fast pace and the emotional and sometimes distressing nature of mental health issues.
This is a full-time position working Monday-Friday 9am-5pm. The postholder will work under the direction and supervision of the Business Support Manager.
Main duties of the job
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To be the central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures.
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Plan and arrange meetings and events which may be internal of external to the service, ensuring all necessary arrangements are made, such as room bookings, refreshments, etc.
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Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.
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Ensure all office systems are maintained to a high standard, both electronic and hard copy, across the service, developing systems to ensure that services run smoothly through having well planned and organised administrative systems and processes in place.
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Ensure the efficient and accurate recording of data on all electronic systems.
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Promote effective communication channels across the service, including procedures for answering telephones and taking messages.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for this role:
- Competent administrative skills with attention to detail and accuracy
- Ability to multi-task in a busy and sometimes loud office environment
- Professional telephone manner with good interpersonal skills
- For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Sue Gabriel on 0118 904 7356 or email: [email protected] who’ll be delighted to help.
Person specification
Education/Qualifications/Training
Essential criteria
- NVQ4 or equivalent qualification/experience
- ECDL (European Computer Driving Licence)/computer software qualification or equivalent knowledge and experience of using a variety of software programmes/packages
Continuous Professional Development
Essential criteria
- Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
Previous Experience
Essential criteria
- Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties
Additional Requirements
Essential criteria
- Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sue Gabriel
- Job title
- Administration/Building Manager
- Email address
- [email protected]
- Telephone number
- 01189047356
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