Job vacancy: Customer Support and Assistant Buyer, Leeds and York Partnership NHS Foundation Trust, Sheffield

Job summary

Main area: North of England Commercial Procurement Collaborative
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 173-39725-COR

Employer: Leeds and York Partnership NHS Foundation Trust
Employer type: NHS
Site: Don Valley House
Town: Sheffield
Salary: £27,485 - £30,162 Per Annum
Salary period: Yearly
Closing: 29/08/2025 23:59

Customer Support and Assistant Buyer

Band 4

Detailed job description and main responsibilities

The role will require you to be able to:
• Manage and respond to customer enquiries to the NOE CPC Customer Support Desk, providing advice, guidance and an excellent customer experience.
• Provide a range of procurement support to the NOE CPC Category Teams and the Procurement Support Officers including administration of some tender activities, running further competitions for customers under supervision and supporting the launch of new frameworks.
• Support our Category Teams with the administration of supplier records, arranging supplier and other stakeholder meetings and taking minutes and actions as required.
• Be able to manage your own workload in a proactive and professional manner and be able to deliver consistently to agreed deadlines and standards.
• Be proficient in the use of excel to support Category Teams in some data analysis.
• Build excellent working relationships with peers, colleagues, customers, suppliers and other external stakeholders.
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At NOECPC we provide a range of personal and professional development opportunities to help you thrive. This includes the opportunity to progress in your public sector procurement career. The team is supportive of your goals and will recognise and reward individuals who achieve the responsibilities of this role.
For a further discussion regarding this role, please contact Jon Hall on 0114 212 2120 or via [email protected].

Further information on the NOE CPC can be found here: www.noecpc.nhs.uk

Person specification

Qualifications

Essential criteria

An equivalent combination of education and experience, such as an NVQ Level 3 or 4 in a related field plus demonstrable experience in Customer Service.

Skills

Essential criteria

Evidence of administrative skills and experience
Evidence of strong customer service skills and experience of handling multi-channel workstreams (email and phone)
Able to demonstrate strong organisational skills and management of own workload and time management

Experience

Essential criteria

Experience using relevant procurement and customer service systems and be proficient in Microsoft Excel for data analysis and reporting.

Applications are welcomed from candidates who wish to apply for a position based on a smarter (Hybrid) or flexible working arrangement. Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.

Fixed Term Contracts for existing NHS Employees – temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.

The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work. Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.

All new employees are required to subscribe to the DBS Update Service.

Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response. LYPFT is committed to upholding its’ statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.

LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.

As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.

Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate’s best interest to apply as soon as possible. In submitting an application form, you authorise Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.

In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.

Please note: The Trust does not offer reimbursement of interview expenses.