Job vacancy: Service Desk Analyst, Leeds and York Partnership NHS Foundation Trust, Leeds

Job summary

Main area: Digital Data and Technology
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 173-40625-COR

Employer: Leeds and York Partnership NHS Foundation Trust
Employer type: NHS
Site: St Mary’s House
Town: Leeds
Salary: £27,485 - £30,162 Per Annum
Salary period: Yearly
Closing: 10/09/2025 23:59

Service Desk Analyst

Band 4

Detailed job description and main responsibilities

• Setting up user and team security permissions for correct folder access.

• Setting up access to shared drives and folders.
• NHSmail administration and the configuring Microsoft Outlook.
• Microsoft Office 365 and applications.
• Experience of using remote access tools such as TeamViewer or Bomgar.

Supporting the following main services:-
• Hardware support for PC, laptops, tablets and printers.
• Software installation and support.
• Configuration and setup of mobile devices.
• A good understanding of ICT systems on the Trust network.
• Supporting agile users using the Trust’s Remote Services.
• A good understanding of the Trust’s clinical systems and their support teams.

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

All our information is available in accessible formats. Please contact the Recruitment team [email protected]
Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.

To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.

So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.

Person specification

Qualifications

Essential criteria

ITIL and/or IT qualifications

Skills

Essential criteria

Appropriate IT skills

Experience

Essential criteria

Worked in a customer facing role

Knowledge

Essential criteria

Worked in a Service Desk support role

Applications are welcomed from candidates who wish to apply for a position based on a smarter (Hybrid) or flexible working arrangement. Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.

Fixed Term Contracts for existing NHS Employees – temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.

The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work. Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.

All new employees are required to subscribe to the DBS Update Service.

Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response. LYPFT is committed to upholding its’ statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.

LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.

As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.

Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate’s best interest to apply as soon as possible. In submitting an application form, you authorise Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.

In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.

Please note: The Trust does not offer reimbursement of interview expenses.