Job summary
- Main area
- Mental Health Access Line
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 351-CEN2319-LW
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- NWAS Broughton
- Town
- Preston
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 06/10/2025 23:59
Employer heading

Mental Health Access Line Team Leader
Band 7
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
Are you passionate about making a real difference in people’s lives? Do you have the leadership skills to guide a dedicated team delivering critical mental health assessments and support? If so, we want you to join our Mental Health Assess Line as a Team Leader.
Main duties of the job
In this pivotal role, you’ll oversee a dynamic team ensuring they operate efficiently within the Standard Operating Procedures, consistently meet their objectives, and provide a responsive, effective service to those who need it most. Your leadership will be crucial in shaping the delivery of a service that collaborates closely with a range of partners, from the Police to the North West Ambulance Service(NWAS), and local authorities.
• Lead and empower your team to work confidently and effectively within established Standard Operating Procedures.
• Ensure team goals are met, driving continuous improvement and excellence.
• Supervise and evaluate team members, fostering a culture of support and development.
• Take ownership of day-to-day team management, ensuring swift and high-quality service delivery.
• Organise and deliver both management and clinical supervision to staff, supporting their professional growth.
• Play a hands-on role in supporting all aspects of the service, helping shape and enhance our mental health response.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role.
Person specification
Qualifications
Essential criteria
- Must hold a relevant professional qualification, (RMN, SW, OT).
- Ongoing professional registration
- Completion of, or working towards, management or Leadership Training.
Knowledge
Essential criteria
- Awareness of the Urgent Care Pathway principles and practice
- Knowledge of Assessment, Implementation, Monitoring and Review (including risk assessments).
- Demonstrate awareness of reflective and evidenced based practice (especially in relation to those suffering with a severe and enduring mental illness).
Experience
Essential criteria
- Experience of supervising others
- Worked with people with Severe and Enduring Mental Illness
- Experience working clinically with patients that present with high risk presentations of harm to self, understanding how to manage such risk and refer to appropriate service
Skills
Essential criteria
- Leadership Skills
- Self Motivated
- Awareness of how to cope with stressful and demanding situations
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Margaret Marshall
- Job title
- Interim Service Manager
- Email address
- [email protected]
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