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Job summary

Main area
Diabetes Education Assistant
Grade
Band 4
Contract
Permanent
Hours
Part time - 18 hours per week
Job ref
222-HOU-089
Employer
West London NHS Trust
Employer type
NHS
Site
Heart of Hounslow
Town
London
Salary
£32,199 - £34,876 per annum inclusive of HCAS (Outer) Pro-rata
Salary period
Yearly
Closing
10/10/2025 17:00
Interview date
21/10/2025

Employer heading

West London NHS Trust logo

Diabetes Education Assistant

Band 4

West London NHS Trust  provides a full range of mental health, community  and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

You will be part of the Dietetics Team within the Hounslow Community Diabetes Service (HCDS) delivering the award-winning structured education programme X-PERT to adults referred with type 2 diabetes in the London Borough of Hounslow. This will include teaching in group sessions, face-to-face session and via virtual platforms.

 

Hounslow has a diverse population, and you will also support on delivering the structured group education programmes in the South Asian dialects (Hindi, Urdu or Punjabi) using your own language skills or use of interpreter services.

 

The part time Band 4 Diabetes Educator Facilitator post would be suitable for an individual with an interest in health and wellbeing/nutrition. The successful candidate will be able to demonstrate strong teaching skills, excellent interpersonal, communication and organisational skills together with an ability to use their own initiative. The post holder will work 18 hrs/week to suit service needs. This may sometimes include some evenings and weekend shifts.

Main duties of the job

As a proactive member of the team your primary duties will be to assist in the delivery of X-PERT to patients in group settings, which will require travel to venues across the borough of Hounslow. The role also supports the HCDS in the delivery of training and education to other health care professionals and at public engagement events. You will also provide administrative support for the HCDS team to meet service needs.

 

West London NHS Trust values are embedded in the HCDS, and we aim to provide high quality compassionate care to those in our community, so if your values match ours, we would love to hear from you. 

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

Essential criteria
  • Qualification or training in diabetes and general nutrition
Desirable criteria
  • X-PERT trained or equivalent diabetes group education delivery training
  • Evidence of education and training in diabetes and nutritional management
  • Member of special interest group

Knowledge & Experience

Essential criteria
  • Experience in developing and delivering group education programmes
Desirable criteria
  • Experience in using behaviour change techniques
  • Experience in quality initiatives such as audit and clinical benchmarking and outcome measures
  • Experience in contributing to policy, procedures, guidelines and clinical standards

Skills & Abilities

Essential criteria
  • Able to demonstrate a commitment to West London Trust Values: Togetherness, Responsibility, Excellence & Caring
  • Basic skills in assessment and treatment of clients with Type 2 diabetes and nutrition related conditions
  • Ability to work as a team member and support administration tasks, as required, for a collaborative multi-disciplinary team
  • Group education delivery skills.
  • Ability to communicate sensitively to patients, and families
  • Administration skills to support the delivery of education
  • Ability to organise and prioritise own workload
  • Ability to travel independently to education venues across the borough and transport medium/light weight equipment.
  • Excellent written communication skills and IT skills e.g. in Microsoft suite and SystmOne
Desirable criteria
  • Fluency in South Asian dialects (Punjabi, Hindi or Urdu)
  • Negotiation and conflict management skills
  • Change-management skills and ability to support patients to change lifestyle

Personal Attributes

Essential criteria
  • Innovative and forward thinking
  • Able to problem solve and support other team members
  • Reliable, empathetic, approachable, understanding, non-judgemental and tolerant
  • Positive attitude to change and prepared to work flexibly to meet the needs of clients and the service

Employer certification / accreditation badges

Fair Train work experience quality standard - gold standardNo smoking policyPositive about disabled peopleJob share policyInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Rupindar Sahota
Job title
Lead Diabetes Specialist Dietitian
Email address
[email protected]
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