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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
351-SPS1474-MF
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Water Meadow View
Town
Preston
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
12/10/2025 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Ward Administrator

Band 3

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

Water Meadow View is a new mental health inpatient unit for adults who have learning disabilities, which is due to open in late 2025 on our site in Whittingham, Preston. As we prepare to open this unit, we have an exciting opportunity for Ward Administrators to join us and support the Multi-Disciplinary Team to deliver outstanding person centred care. 

One of the Trust's aims is to deliver the best possible care to our patients, and this new inpatient unit will do just that. Water Meadow View will offer clinical excellence, support, and safety, with patient-centred care at its heart.

The purpose of this role is to provide an efficient and high standard of administrative service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of data recording.

When you join us, you’ll be making a positive impact on the lives of people with a learning disability by delivering person centred, compassionate care, in a purpose built, co-produced environment

Main duties of the job

The post holder will deliver on key responsibilities

  • The post holder will be aligned to a specific ward/locality and is required to work flexibly in response to the needs of the networks administrative service providing cover on various sites as directed by their Line Manager to ensure continuity of a quality service provision.
  • The post holder will work across a 7 day shift rota.
  • The post holder will have knowledge of all the relevant customer service procedures applicable to this role as well as the ability to deal with non-routine activities that arise.  Problem solving is an integral part of the role.
  • The role will involve contact on a daily basis with a wide range of people and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. 

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Detailed job description and main responsibilities

For more details on this vacancy please review the attached job description and person specification.

Person specification

Qualifications

Essential criteria
  • NVQ Level 3 in Customer Care – or equivalent experience
  • A good standard of general education – including Maths and English
  • Demonstrable commitment to continuous personal development.

Knowledge

Essential criteria
  • Knowledge of a range of administrative procedures and practice

Experience

Essential criteria
  • Previous experience in customer services or administration

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. You are therefore advised to consider applying for this vacancy as soon as possible to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Louise Eland
Job title
Project Support
Email address
[email protected]
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