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Crynodeb o'r swydd

Prif leoliad
Primary Care Officer
Gradd
Band 4
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
222-LS-Man-116
Cyflogwr
West London NHS Trust
Math o gyflogwr
NHS
Gwefan
Heart of Hounslow Health Centre
Tref
London
Cyflog
£32,199 - £34,876 per annum inclusive of HCAS (Outer)
Cyfnod cyflog
Yn flynyddol
Yn cau
24/10/2025 23:59
Dyddiad y cyfweliad
06/11/2025

Teitl cyflogwr

West London NHS Trust logo

Primary Care Officer

Band 4

West London NHS Trust  provides a full range of mental health, community  and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Trosolwg o'r swydd

Are you a self-motivated individual with a passion for making a difference in healthcare? We are looking for a dynamic Care Coordinator to join our team in providing exceptional care to patients. If you thrive in a fast-paced environment, enjoy teamwork, and are always up for new challenges and changes, this is the perfect role for you.

You will enjoy this role if you are a self-starter, highly directed, and capable of multitasking. Whether working as part of a team or independently, you’ll be integral to the seamless delivery of care.

As a Care Coordinator, you’ll work closely with multidisciplinary teams to ensure seamless care delivery, manage patient cases, and drive quality improvements. The role requires strong communication skills, attention to detail and the ability to adapt to new processes.

Apply now if you're ready to be part of an evolving healthcare system and make an impact on patient care.The Hounslow Health Primary Care Network work together at scale and collaborate with others in the local health and social care system. The Primary Care Network is highly innovative and delivers services with support from the Hounslow Consortium part of West London NHS Trust, aim to improve the quality of care and outcomes for their patients.

Prif ddyletswyddau'r swydd

The Care Coordinator will work with the PCN team and member practices to coordinate and perform key activities to manage patient caseloads, provide access and navigation of care and support across health and care services, and improve outcomes for patients.

The post-holder will perform patient call/recall, appointment bookings and proactive reminder calls, construct and run SystmOne searches to identify patients for recall, ensuring invites are made in a timely and appropriate manner via text, telephone or letter and accurately coded within patient medical records. Other duties will include but are not limited to audits, data entry and reconciliation, data reporting and data cleansing.

Previous experience working within the NHS is desirable for this role. Opportunities for professional development are included within this role.

Gweithio i'n sefydliad

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Demonstrable commitment to professional and personal development is enrolled in, undertaking or qualified from appropriate training as set out in the core curriculum by the Personalised Care Institute, or prepared to undertake training.
  • Good Standard Education

Experience

Meini prawf hanfodol
  • Experience working in Primary Care Network or NHS practices System One experience
  • Demonstrable experience of effectively engaging with key stakeholders, such as clinical staff
  • Experience of working within multi-professional team environments.
  • Experience of working under pressure to tight deadlines
Meini prawf dymunol
  • Experience of operating in a politically sensitive environment

Skills & Abilities

Meini prawf hanfodol
  • Excellent communication skills (written and oral)
  • Good knowledge of Microsoft office products
  • Self-awareness and good people skills
  • Excellent organisational and time management skills
  • Excellent organisation and time management skills with an ability to prioritise and meet deadlines
  • Ability to adopt a proactive approach to the role
Meini prawf dymunol
  • An understanding of the bodies in the wider Health system such as STPs, ICSs, NHSE/I, CQC, etc

Bathodynnau ardystio / achredu cyflogwyr

Fair Train work experience quality standard - gold standardNo smoking policyPositive about disabled peopleJob share policyInvestors in PeopleDefence Employer Recognition Scheme (ERS) - BronzeArmed Forces Covenant

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Aman Bhogal
Teitl y swydd
Hounslow Health GP Support Team Manager (GPSS)
Cyfeiriad ebost
[email protected]
Rhif ffôn
02039033341

Os ydych yn cael problemau'n gwneud cais, cysylltwch â

Cyfeiriad
Human Resources – Trust Headquarters
West London NHS Trust
1 Armstrong Way - Southall
UB2 4SA
Rhif ffôn
Mob: 07483968676
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg