Job overview

Are you ready for a unique and challenging opportunity in Acute Mental Health  Services?

The Mental Health Single Point of Access (MH SPA) is seeking Band 6 
Crisis Care Practitioners to join our dynamic team in Ealing. This role offers a blend  of telephone and face-to-face patient interaction across the MH SPA and NHS111, set in a fast-paced crisis care environment. 

As part of the MH SPA, you'll be pioneering service delivery innovations and providing crucial support to a large community. 

Our team is diverse, motivated, and deeply committed to making a tangible difference in mental health care. Here, you’ll gain frontline experience in community 
mental health, enhancing your skills to meet a wide range of clinical needs.

 We value our staff's expertise and are dedicated to their professional growth

Main duties of the job

As a Crisis Care Practitioner, your primary responsibility will be to assist 
individuals concerned about mental health, whether their own or others', 
particularly in high-risk situations. 

You’ll assess those in mental health crisis, assess risk and develop action plans. Collaborating closely with Mental Health Advisors and Telecoaches, you'll ensure cohesive responses and maintain detailed case records. 

Your role includes responding to calls for mental health support or information,  rapidly assessing urgent needs, and conducting in-depth face-to-face 
assessments for at-risk individuals. This will involve liaising with various groups, including police, ambulance services, and mental health providers, to ensure well coordinated care. 

Additionally, you’ll contribute to refining crisis care services and developing  effective care pathways. You'll also offer guidance and mentorship to junior staff 
and manage referrals efficiently to prevent unnecessary hospital admissions. 

This position operates on a 24 hour rota system to provide continuous support, demanding high motivation, adaptability, and effective communication across a multi-professional team

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham).  We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.