Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

 

The scheduling of patients SACT treatments, communicating with patients and relatives on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required.                                                             

 

It requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times.

 

 

 

KEY ROLE DIMENSIONS

 

Communication & Relationship Skills

 

·       Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format

·       Communicate with patients who may be anxious, angry or upset.

·       Deal compassionately with distressing situations.

·       Liaise with other members of staff regarding case notes and patient visits.

·       Maintain patient confidentiality at all times.

 

 

Analytical & Judgmental Skills

 

·       Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes.

·       Use own initiative to liaise with clinical staff where necessary regarding patient queries.

·       Use patient information systems to assist patients and staff with solving issues.

·       Apply knowledge to correctly code treatment appointments and first definitive treatments.

 

 

Planning & Organizational Skills

 

·       Plan for patient admissions, appointments, and discharge

·       Use the IQEMO scheduling system to book for treatment.

·       Re-arrange patient IQEMO appointment to accommodate efficient use of IQEMO.

·       Ensure that annual leave does not occur at the same time as colleagues.

·       Liaising with the nursing and scheduling team re any appointment changes

 

 

 

Physical Skills

 

Work in patient information system, requiring standard keyboard skills.
Use office equipment including PCs, fax machine, and phones.

 

 

 

Responsibility Patient/Client Care

 

·       Provide comprehensive advice to patients/relatives regarding appointments.

·       Signpost patients to other areas of hospital

 

 

Responsibility Policy & Service Development

 

·       Follow all relevant policy and legislation.

·       Work collaboratively with colleagues to ensure policies are adhered to

 

 

Responsibility Financial & Physical Resources

 

·       Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit.

 

 

Responsibility Human Resources

 

To provide induction support to new post holders
Demonstrate workplace routines to less experienced members of staff.

 

 

Responsibility Information Resources

 

 Escalate any changes in patient demographic details in patient information system to the scheduling team.

 

 

Responsibility Research & Development

 

·       Undertake surveys/audits as necessary to own work.

 

 

Freedom to Act

 

Post holder is expected to follow all relevant protocols, SOPs and standard practice.
Administrative manager is available as point of reference for any queries and will meet regularly with staff.

·       Plan and organize own time and workload activity with prioritization

·       Use own initiative to solve problems and answer staff and patient enquiries

 

 

Physical Effort

 

·       Periods of time spent sitting at keyboard to input information

·       Periods of the time spent on telephone calling patients

 

 

Mental Effort

 

·       Concentration is required when making IQEMO changes

·       Constant interruptions from phone calls and demands from other members of staff

 

 

Emotional Effort

 

·       Direct interaction with patients suffering from terminal illnesses

·       Frequent exposure to distressed patients who are upset or angry

 

Working Conditions

Continuous use of VDU for patient management Continuous use of telephone for patient management