Job summary
- Main area
- Dental
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Job ref
- 371-CHS1109-A
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Dental Staffing
- Town
- Bracknell
- Salary
- £26,240 - £27,928 per annum (incl of HCAS)
- Salary period
- Yearly
- Closing
- 18/11/2025 23:59
- Interview date
- 28/11/2025
Employer heading
Administration Assistant
Band 3
Job overview
The postholder will be responsible for the processing of dental referrals which are received electronically and in the post. The post holder will work closely with administrative and clinical staff within the Community Dental Service. The post holder will be expected to liaise effectively and professionally with all levels of staff and members of the public and to act as first point of contact for Community Dental Service enquiries. The dental software currently used is Sensei and full training will be provided. The post holder will also provide other administrative support as necessary to the Community Dental Service.
Working time: 37.5 hours per week, 8.30am-5pm, Monday-Friday, Office based role
Main duties of the job
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Responsibility for the processing of all referrals to the CDS including assessment of the referral, inputting of data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to the relevant Community Dental Clinics in a timely fashion.
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To be responsible for the processing of enquiries, letters and reports.
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To record, collate and present service activity reports, audits and surveys as required.
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To deal appropriately with the ingoing and outgoing post on a daily basis ensuring that all letters are recorded, processed and/or redirected quickly and efficiently.
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To respond to mail, telephone calls and emails to the CDS HQ in box ensuring accurate recording and transmission of messages, taking suitable action to ensure that enquiries are directed to the appropriate members of staff and undertaking delegated action as necessary.
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To deal with all enquires by telephone in a calm, sympathetic/empathic way, assist patients in an understanding manner especially where there are barriers to understanding e.g. language, poor hearing or if the caller is distressed or aggressive.
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To take responsibility for cascading information throughout the service as required.
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Undertake general office duties such as filing, ordering of stationery, equipment, printing and other items, photocopying, shredding.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.
Detailed job description and main responsibilities
The “must haves” for this role:
Education/Qualifications
GCSE or equivalent standard of education including English language
Training
IT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel
Previous Experience:
Experience in the use of Microsoft windows packages
Experience of working with the general public
Previous Health Service / Customer Service Background
Knowledge, Skills & Abilities
Good word processing skills
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Meenu Gopakumar, [email protected] , Telephone no: 07800 917960 who’ll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person specification
Education/Qualifications
Essential criteria
- GCSE or equivalent standard of education including English language
Training
Essential criteria
- IT / keyboard Skills including Microsoft Outlook, Windows, Word and Excel,
Previous Experience
Essential criteria
- Experience in the use of Microsoft windows packages
- Experience of working with the general public
- Previous Health Service / Customer Service Background
Desirable criteria
- Experience in the use of Sensei dental software
- Use of a computer database
Knowledge, Skills & Abilities
Essential criteria
- Good word processing skills
- Effective organisational and time management skills
- Excellent written and verbal communication skills
- Reliable, efficient, calm under pressure
- Ability to empathise, be supportive and sensitive to the needs of others
- Ability to deal with challenging situations
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Meenu Gopakumar
- Job title
- Lead Dental Nurse
- Email address
- [email protected]
- Telephone number
- 07800 917960
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