Trosolwg o'r swydd

Receptionist

Department: Imaging

Band  2  pro rata if part-time

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

The reception desk is the first point of call for all patients and visitors to the department and the receptionist provides a combination of customer services and general administration.

This involves a whole range of tasks covering: receiving and booking in patients; including registering new patients on to the hospital CRS system, printing identification labels, scanning request cards, and electronically allocating and distributing reporting.

You will be liaising with the general public and staff at all levels and helping with any queries they may have.

Please note that this post is subject to an initial probationary period on six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.

Interview date: 17/12/2025

This role cannot be sponsored.

Prif ddyletswyddau'r swydd

·       To provide efficient and effective reception duties and administrative support within the imaging reception, A&C, patient pathway navigator or medical secretary team.

·       Dealing with enquiries and greeting patients at reception in a professional and courteous manner.

·       As part of the imaging administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.

·       To liaise confidently with patients and referrers over the telephone to deal with a variety of queries and detailing communication on computed radiology information system (CRIS).

·       When trained the post involves booking of both new and follow up x-ray appointments.

·      To support the imaging service with administrative functions such as filling in questionnaires for specific imaging modalities (i.e., X-ray, CT, MRI, ultrasound, etc), patient surveys (i.e., family friendly tracker (FFT)), training, filing, handling e-mails/ post, photocopying, printing identification labels, scanning onto CRIS hard copy imaging referral documentation, etc. 

·   The post holder will also cover other imaging receptionists during periods of sickness/ leave and where appropriate participate in duties and responsibilities within the wider imaging A&C team based on service needs.

Gweithio i'n sefydliad

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

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