Crynodeb o'r swydd
- Prif leoliad
- NHS 111
- Gradd
- Band 3
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 195-26-111HAFT-REN
- Cyflogwr
- South Central Ambulance Service NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Southern House
- Tref
- Otterbourne
- Cyflog
- £24,937 - £26,598 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 18/01/2026 23:59
Teitl cyflogwr
NHS 111 Health Advisor Full Time - Otterbourne
Band 3
We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.
Trosolwg o'r swydd
Looking for more than just another job?
Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.
Ask yourself:
- Can you support someone experiencing a mental health crisis?
- Could you reassure a parent whose child has had a minor head injury?
- Are you able to assist someone with a sore throat or toothache?
- Could you respond calmly and effectively to someone having a stroke or heart attack
At NHS 111, you’ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Important information:
- This is an office-based position at our Otterbourne location — remote or home working is not available.
- This role is not eligible for visa sponsorship.
- The fixed full-time rota is available based on current service needs (see attached).
- We’re currently welcoming new team members for our upcoming training course in March 2026.
Apply today to secure your spot and start your journey with us!
Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment.
Prif ddyletswyddau'r swydd
You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Gweithio i'n sefydliad
Why work for SCAS?
*We offer a competitive hourly rate of £12.75 per hour. Candidates will also receive the following unsocial allowances*
All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £17.26 per hour)
All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £21.61 per hour)
This is on top of all the other fantastic benefits of working for the NHS...
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!
- Part Time Hours and Full time Hours available (Rota Basis)
- Free car parking
- Employee assistance program
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The Recruitment Process
The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.
- Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
- Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
- Interview – a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Qualifications and Training
Essential:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age
Desirable:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
Desirable:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected]
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment)
Manyleb y person
Qualifications
Meini prawf hanfodol
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Meini prawf dymunol
- NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge
Meini prawf hanfodol
- Experience in a customer/patient services environment, dealing with the members of the general public
- Experience of using computerised systems
- Experience of using a telephone as a regular means of communication in a work environment
Meini prawf dymunol
- Experience in a call centre environment
- Geographical knowledge of the operational area
- Experience of working rotating shifts
- Previous experience of working in the voluntary or health sector
- Previous experience of patient care
- Knowledge of first aid and/or anatomy
Bathodynnau ardystio / achredu cyflogwyr
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- CCC Recruitment
- Teitl y swydd
- CCC Recruitment
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01869 365000
Rhestr swyddi gyda South Central Ambulance Service NHS Foundation Trust yn Gwasanaethau Brys neu bob sector