Swydd wag: Switchboard Operator, University Hospital Southampton NHS Foundation Trust, Southampton

Crynodeb o'r swydd

Prif leoliad

Informatics

Gradd

Band 3

Contract

Parhaol

Oriau

Llawnamser
Rhan-amser

37.5 awr yr wythnos

Cyfeirnod y swydd

188-THQ030126

Cyflogwr: University Hospital Southampton NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: University Hospital Southampton
Tref: Southampton
Cyflog: £24,937.00-£26,598.00 Per Annum (PA) Pro Rata.
Yn cau: 22/01/2026 23:59

Switchboard Operator

Band 3

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

You will have first-class communication and prioritisation skills and enjoy working in a fast-paced environment where you’ll meet a different challenge every day.

Due to the nature of this role and service, this role is on-site and the hours are as advertised.
Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.

Shifts vary from week to week, but you will receive your rota 12 weeks in advance, covering a combination of shifts: days, evenings, nights weekends and bank holidays.

Some examples include:
Days: 07:00 - 15:00, 08:00 - 16:00 or 10:00 - 18:00
Evenings: 12:00 - 20:00 or 14:00 - 22:00
Nights: 22:00 - 07:00
Weekends and bank holidays: 07:00 - 14:30 or 14:30 - 22:00

You will receive enhanced pay for working nights/weekends.

To be flexible to work both days/nights and weekends as we are a 24/7 service.

The personal drive to work independently, but with the support of an established team.

The ability to think rationally and logically when responding to emergency situations and a keen eye for detail.

The ambition to learn every day and a track record of dealing with the public in a customer-focused environment.

This role offers the right candidate a fantastic opportunity to start or develop a career in the NHS. We offer full training on all aspects of the role.

Our department provides a professional 24-hour telephony and emergency response service to all internal departments within University Hospital Southampton NHS Foundation Trust, as well as externally for patients and their relatives. GP emergency admissions, major incidents and fire service calls are all in a day’s work.

Manyleb y person

Trust Values

Meini prawf hanfodol

Patient First
Always Improving
Working Together

Qualifications / training required

Meini prawf hanfodol

Literacy and numeracy skills that are GCSE standard or equivalent
Proven work experience in the use of computerised technology

Meini prawf dymunol

Qualifications in using Microsoft windows applications/excel/email
Understanding and knowledge of confidentiality issues/data protection
Customer care or similar discipline

Previous or relevant experience necessary

Meini prawf hanfodol

Consistent and relevant employment history of dealing with the general public in a customer focused environment

Meini prawf dymunol

Experience of working in a predominately telephone based environment e.g. Switchboard/Contact Centre
NVQ in Customer Care or equivalent experience
Previous work within emergency response/situations
Knowledge of Hospital/NHS terminology
Experience with working with computer desktop applications

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

For more information about our Trust

https://careers.uhs.nhs.uk

Getting to work - our travel promise

Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

Our commitment to equality

Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

How and why we use your information

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA.

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