Job summary
- Main area
- Urgent Treatment Centre
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 371-CHS1150
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Urgent Treatment Centre , West Berkshire Community Hospital
- Town
- Thatcham
- Salary
- £24,937 - £26,598 per annum , pro rata
- Salary period
- Yearly
- Closing
- 29/01/2026 23:59
- Interview date
- 09/02/2026
Employer heading
Healthcare Clinical Support Worker
Band 3
Job overview
Interview will be held on 9th Feb 2026
An exciting opportunity has arisen for an enthusiastic Healthcare Assistant to join our CQC rated ‘Outstanding’ Trust, within our Urgent Care Service.
Based at West Berkshire Community Hospital, you will be working in a passionate integrated team operating in partnership with the Practitioners in both the Minor Injuries Unit (MIU), Westcall Out of Hours GPs and other multidisciplinary teams within Berkshire Healthcare.
As a healthcare assistant, you will be working within both the MIU and Out of Hours Service booking patients in and carrying out basic triaging of patients, carrying out observations and treating wounds with the support of the practitioners.
Would suit applicants wanting to work part time hours with the opportunity of picking up extra hours. The applicant will be required to work 2 weekends a month in addition to some weekday working. Would consider job share for the right applicants.
Our service is open 7 days a week 365 days a year from 08:00hrs until midnight.
Free parking is available on-site for our staff.
Main duties of the job
-
Welcome patients to the Minor Injuries Unit in a courteous and helpful manner trying to allay fears and anxieties that they may have.
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Book patients onto the clinical database collecting all relevant information in timely and accurate manner
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Be able to demonstrate independent working while working in a constantly changing environment and without direct supervision but being able to ask the team for advice when required.
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Be able to act on own initiative manage own daily workload comprising of both routine and unpredictable/unplanned activities
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Triaging new referrals
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Undertaking appropriate clinical observations/vital signs
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Performing simple wound care/burns/eye washouts/venepuncture/ECGs/urinalysis/plastering
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Carry out administrative duties for the Urgent Care Service as directed
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The must have's for this role:
-
Previous experience of working in a healthcare environment
-
NVQ level 3 in health and social care or equivalent
-
Can work under pressure and remain calm
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Excellent communication skills
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call Hayley Marlow on 07866139204 or email: [email protected] who’ll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education/Qualification/Training
Essential criteria
- English and Maths (A*-C or 9-4) GCSE or equivalent qualification.
- Care Certificate, an equivalent qualification or equivalent experience of delivering compassionate, safe and high-quality care.
Previous Experience
Essential criteria
- Demonstrable experience of delivering personal care and a range of related procedures, some of which may be non-routine, using safe evidence-based techniques and maintaining dignity and respect at all times
- Demonstrable previous experience delivering delegated clinical care to patients/clients in a healthcare setting e.g. blood pressure, venepuncture, urinalysis etc.
- Experience of working in a care role in [a mental health inpatient unit] / [a community elderly rehabilitation unit]
Knowledge, Skills and Ability
Essential criteria
- Knowledge of care and related procedures through experience or short courses
- Proficient IT skills; able to input, save and open information in a variety of systems
- Ability to effectively communicate with colleagues in a variety of roles and seniorities, and patients where there may be barriers to understanding or engagement.
- Understanding of personal capabilities and limitations, with the ability to know when to escalate to senior colleagues. Demonstrate reflection to identify areas for learning and development.
- Ability to effectively prioritise activities to maximise efficiency.
Additional Requirements
Essential criteria
- Ability to travel to multiple sites during the course of the working day where the location may be challenging to reach via public transport.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hayley Marlow
- Job title
- Urgent Care Matron
- Email address
- [email protected]
- Telephone number
- 07866139204
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