Job summary
- Main area
- Cancer Support
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-CC25-603A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Cancer Services (Dept)
- Town
- Milton Keynes
- Salary
- £24,937 - £26,598 Per annum
- Salary period
- Yearly
- Closing
- 05/02/2026 23:59
Employer heading
Patient Pathway Administrator
Band 3
At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.
MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).
Our benefits
We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:
- Free on-site parking including EV charging
- Complimentary refreshments
- Flexible working arrangements
- Discounted gym membership
- Salary sacrifice car scheme
- Generous annual leave, with the option to bank holiday entitlement
- Membership of the NHS Pension Scheme
- On-site nursery (charges apply)
- A wide-ranging staff health and wellbeing programme including EAP
- VIVUP products to support your mental, physical, and financial Wellbeing
Job overview
Patient Pathway administrator
Department: Cancer and Haematology CSU
Band 3 pro rata if part-time
Hours: Full time 37.50 hrs week all MKUH roles will be considered for flexible working
This is an exciting opportunity to join the oncology administrative team; we are seeking a reliable, enthusiastic patient pathway administrator to help deliver a high standard of customer care. You will possess excellent organisational and communication skills with the ability to manage a varied, fast paced workload.
Please note that this post is subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.
Interview date: Week commencing 16.02.2026
Main duties of the job
-
Responsible for providing a wide range of administration and clerical support to the coordinators, consultants and haematology team to facilitate a smooth, efficient and confidential patient pathway.
-
To be part of the haematology team and work to ensure the objectives of the Trust are achieved.
- To contribute to the Trust complying with clinical governance and risk management.
Working for our organisation
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
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Detailed job description and main responsibilities
Excellent communication and interpersonal skills to deal with patient.
High Standard of organizational and administration ability
Good Keyboard Skills to ensure accurate data entry.
Good organizational skills
Ability to work on own initative
Ability to prioritise own work load.
Numerate & IT literate – skill must include word and excel
Excellent telephone manner.
Ability to work as part of a team with a friendly and approachable manner
Ability to demonstrate a ‘Can-Do’ attitude and work under pressure
Understanding of confidentially
Work with and maintain guidelines and policies related to patient access.
Liase with outside agencies including GP surgeries, health centres, private hospitals, nursing homes and tertiary centres..
Respond to patient queries.
Make and re-schedule appointments as required.
Deal with incoming mail..
Order supplies as required.
Contact patients to remind them about their appointments.
Assist in dealing with patient complaints.
Book interpreters for patients.
Assist in training new staff as required.
Please refer to the job description for further details.
Person specification
Qualifications and knowledge
Essential criteria
- Good standard of education
- Good computer skills/knowledge of CRS
- Knowledge of importance of confidentiality
Desirable criteria
- Knowledge of medical and clinical terms and issues
Experience
Essential criteria
- Experience of using a range of IT packages including CRS
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential criteria
- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Excellent prioritizing skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure
- Excellent communication skills
Desirable criteria
- Good people skills
Personal and people development
Essential criteria
- Polite and Courteous
- Professional attitude
- Self motivated and team player
- Commitment to personal development
Desirable criteria
- Initiative and common sense
Communication
Essential criteria
- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential criteria
- Able to perform the duties of the post with reasonable aids and adaptations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emily Kemp
- Job title
- SACT Coordinator
- Email address
- [email protected]
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