Detailed job description and main responsibilities

Management

• Responsible for the day-to-day operation of the library service.
• Responsible for supervising, resolving all but the most complex problems/ issues and allocating work on a day-to-day basis to the Library Assistant, bank or temporary staff and volunteers.
• Support and help train the Library Assistant, bank or temporary staff and volunteers, when in post.

Finance

• Responsible on a day-to-day basis for the reconciliation of the library income and liabilities cash boxes.
• Responsible for the monthly cashing up and paying it in to the Cashiers.
• Collect payment for library services on a daily basis, for example, second hand book sales. To receipt money in accordance with the Trust’s financial regulations.
• Managing on a day-to-day basis the Library 24 hour access keyfob deposits, issuing them to users and providing refunds when required. Adding, enabling, disabling and deleting 24 hour access records on the 24 hour access system (Paxton).
  
  

Library Stock

• Manage the overdue process, daily sending out overdue reminders to library users, generated on the Library Management System (LMS) and raising invoices for very overdue items. Chase and trace users, using tact and persuasion to retrieve overdue items.
• Receipt new stock and assign catalogue numbers on the LMS.
• Basic cataloguing of new books on the LMS using existing catalogued records to inform classification and subject headings, referring more complex cataloguing and classification to the Library Management Team. This task requires concentration, accuracy and attention to detail.
• Support the Library Management Team to identify stock gaps, pressures on stock, new editions of core texts and other items for acquisition.

Interlibrary Loans Service

• Manage the provision of a speedy and efficient interlibrary loans service by satisfying book and journal article requests for library users and other NHS libraries in conjunction with other members of the library team.
  
  
• This involves:
  identifying appropriate sources for interlibrary loan applications, both regionally and nationally;
  transmitting interlibrary loan requests (manually or computerised);
  checking in items received, tracking loan periods and ensuring their safe and prompt return to the lending institution;
  identifying, issuing and posting book requests from other libraries; and
  identifying, photocopying / scanning and posting / emailing book chapter / journal article requests from other libraries
• Working within agreed protocols and time scales within the IncDocs / PrintDocs scheme (Document Supply), British Library and others when required.
  Work within the terms of the Copyright Act and the General Data Protection Regulations, keeping up to date on any developments with this and other legislation.
  Provide articles electronically to library users where available.

Information enquiries and user support

• Responsible for basic literature searches on behalf of library users, using electronic databases and print resources, referring more complex searches to the Library Management Team.
• Advise, guide and support readers in person, by telephone and email in a prompt, polite and helpful manner.
• Locate and retrieve information in answer to users’ enquiries whether by phone, email or in person.
• Judge which resources will answer an enquiry most efficiently. This will involve the use of a full range of resources including textbooks, government reports, journals, patient care guidelines, bibliographic databases and the Internet. The post-holder will need to work to deadlines set by the library user.
• Provide assistance and support to users of the KLS space.
• Keep notice boards and screens up to date, designing, printing and displaying posters advertising training or new resources available, and notifying users of KLS closures, Library Regulations, etc.Organisational & Administrative
• Daily communication within the Library Team, so that there is no duplication of effort, all necessary tasks are carried out and there is equitable rotation of tasks.
• Responsible for dealing with room booking requests made via Bookwise.
• Add reader records onto the LMS and manage registration forms in accordance with the Data Protection Act. This includes managing the process of notifying readers whose accounts are close to expiring.
• Responsible for maintaining the library stationery supply, sourcing and ordering items on a regular basis.
• Maintain an overall understanding of the operations of the Library in order to ensure adequate cover for periods of staff absence.
• Contribute to the implementation and content of the Knowledge & Library Services Strategy, working towards agreed objectives.
• Attend regular local staff meetings and take an active role in developing local library policies and procedures, implementing new procedures relating to own work.
• Responsible for maintaining and up-dating relevant work-related procedures within the library procedure manual.