Job summary
- Main area
- Wheelchair
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 371-CHS1148-A
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- 3 Abell Gardens
- Town
- Maidenhead
- Salary
- £26,240 - £27,928 per annum (incl. of HCAS)
- Salary period
- Yearly
- Closing
- 16/02/2026 23:59
Employer heading
Service Administrator
Band 3
Job overview
You could be part of our friendly, innovative and enthusiastic team at East Berkshire Specialist Wheelchair Service, working as a part of a high performing administration team alongside team of specialist Physiotherapist, Occupational Therapists, Rehab Engineer and Technicians.
Based in beautiful Berkshire we cover the East of Berkshire and provide wheelchairs and specialist seating to a broad range of people (adults and children) including those with complex disabilities. We are based in a newly renovated location at 3, Abell Gardens in Maidenhead providing staff and patients with hugely improved environment and facilities.
We work on a Monday through Friday basis, with no weekend work and offer flexible and part time working, including working from home at times, so that you can have a fantastic work life balance.
We are looking for someone with a warm personality, who is approachable, compassionate, and empathetic, with great team and people skills to join our team.
Main duties of the job
You will be part of our great administration team, which takes pride in their ability to make a real difference to patients’ lives.
The main duties of the role include:
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Coordinating and providing administrative support to our operational team, including collating and inputting data and being the first point of contact for the service.
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Being responsible for manning reception and welcoming patients and visitors on site
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Managing telephone calls with service users and deal sensitively and appropriately and take relevant action depending on the nature of the call
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Using patient booking systems, including BEST to help facilitate an efficient referral and booking process
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Working with patients, relatives and carers within a multi-disciplinary team and in partnership with professionals in health, social care, education and charities as well as with specialist providers and technicians.
Good, effective teamwork and the ability to work collaboratively is a vital part of the role.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for this role:
- Office/Administration Experience
- Excellent communication skills
- Good IT skills
- Ability to demonstrate tact, diplomacy and empathy when working with patients’ relatives and carers.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Magdalena Nowak on 07554415446 or email [email protected] who’ll be delighted to help.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education and Qualifications
Essential criteria
- NVQ 3/QCFG or relevant experience
Training
Essential criteria
- Evidence of continual professional development
Previous Experience
Essential criteria
- Minimum of 2 years recent experience in an administrative /customer service role
Knowledge, Skills and Abilities
Essential criteria
- Proficient IT skills using Microsoft Office software packages
- Excellent administrative and organisational skills
- Demonstrates ability to self-manage workload and complexity in order to operate effectively
- Ability to demonstrate tact, diplomacy and empathy when working with patients’ relatives and carers.
- High level of literacy
- Excellent communication skills
- Ability to remain calm and deliver tasks under pressure
- Excellent organisational skills
- Excellent communication skills
Desirable criteria
- Experience of using BEST software
Additional Requirements
Essential criteria
- Excellent verbal and written skills
- Ability to work on own initiative
- Ability to work as part of a cohesive team
- Ability to motivate self and others
- Ability to problem solve
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Magdalena Nowak
- Job title
- East Berkshire Specialist Mobility Service Manager
- Email address
- [email protected]
- Telephone number
- 07554415446
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