Trosolwg o'r swydd

Prif ddyletswyddau'r swydd

• Responsibility for processing all referrals to the CDS, including assessment, inputting data, obtaining additional information, compiling new patient records onto the clinical records system and forwarding to relevant Community Dental Clinics in a timely fashion.
• Responsible for processing enquiries, letters and reports.
• To record, collate and present service activity reports, audits and surveys as required.
• To deal appropriately with ingoing and outgoing post daily, ensuring all letters are recorded, processed and/or redirected efficiently.
• To respond to mail, telephone calls and emails to the CDS HQ inbox, ensuring accurate recording and transmission of messages, directing enquiries to appropriate staff and undertaking delegated action as necessary.
• To deal with telephone enquiries calmly and sympathetically, assisting patients with barriers to understanding (e.g. language, poor hearing, distress or aggression).
• To cascade information throughout the service as required.
• Undertake general office duties including filing, ordering stationery/equipment, printing, photocopying and shredding.
• Report faults with medical, IT, Estate and Facilities equipment and monitor until resolved.
• Receive and organise storage of inactive patient records.
• Assist in organisation of the CDS, including scheduling meetings, taking/distributing minutes, and organising Study Days and training programmes.
• Undertake ad-hoc duties as required by the Operations Manager and Service Manager.

Gweithio i'n sefydliad

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust site

At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs.

Watch our careers video to learn more.

We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria.

Please note we may close positions before the advertised date.

If you need help with your application, please contact us on [email protected]

Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement.

No agencies, please.