Job overview

We are looking for an experienced Administrators to join the Integrated Community Response Service. The service aims to manage complex clinical cases at home, prevent unnecessary hospital admission and support early discharge of patients following an acute admission. You will be joining a dynamic team comprising of doctors, nurses, therapists, support staff, a social worker and handyman, which operate seven days a week: 365 days a year.

Your primary purpose will be to provide an exemplary customer facing service to promote a positive image of the service and to support the team daily clinical co-ordinator in management of referrals and patients’ needs each day. 

We expect you will have excellent verbal and written skills, a working knowledge of Microsoft Word, Excel and Outlook, accurate data inputting skills and an enthusiastic approach. Previous NHS or Social Care experience is essential.

If you enjoy working in a fast-paced environment, can remain calm in sometimes stressful situations and enjoy working as part of a multi-disciplinary team then we are keen to hear from you.

Main duties of the job

The service operates from 8am to 8pm, 365 days a year and you will be expected to participate in a planned rota which includes weekdays, weekends and bank holidays.

You will also be expected to:

·       Provide a high standard of administrative support to all members of the service

·       Demonstrate a thorough understanding of Microsoft applications

·       Communicate effectively and clearly in person, on the telephone and in emails

·       Prioritise your workload in line with service requirements

·       Maintain a professional approach

• Assist the administrative lead in the provision of the service as necessary
• Comply with trust policy and procedures

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and   Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. 

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.