Job overview

JOB PURPOSE
To provide high quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public. The post holder is expected to organise their workload in accordance with the demands of the Department.
To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times. He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.

Main duties of the job

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
a) Ensure accuracy and completeness of Patient administration on Surrey Safe Care (Cerner), entering admissions, transfers and discharges. Ensure accuracy of Department Management screens on Surrey Safe Care (Cerner).
b) Ensure all patient diagnostic reports/case notes are filed and prepared promptly for the coding process. Ensure that notes are sent for coding.
c) Carry out Clinical Measurements and Neurophysiology reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to clinical measurements and neurophysiology staff where appropriate.
d) Undertake clerical duties as required by Neurophysiology team.
e) Arrange patient appointments and transport as required by Neurophysiology team.
f) Ensure patient reports/case notes are moved promptly from the Neurophysiology area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the Outpatients following the Case note Tracking Procedures.


please see attached full JD 

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo