Job overview

Are you an organised, proactive administrator looking for a role where you can make a real difference to patient experience?

In the role of administrator you will be working autonomously to ensure the smooth day-to-day operation of the Haste reception. 

Ensuring full utilisation of all available outpatient clinic slots and escalating to the Team leader or Head of services to raise concerns when patients cannot be booked within a timely manner.

The successfully appointed candidate will be expected to have outstanding communication skills, a strong ability to prioritise and close attention to detail. 

This post offers good opportunity for learning and development and training will be provided to the successful candidate. 

We are looking to appoint a full‑time post holder (37.5 hours per week); however, applications from two part‑time candidates will be considered.

If you thrive in a fast‑paced healthcare environment where your organisational and communication skills truly matter then we would love to hear from you.

Main duties of the job

The post holder will provide inpatient & outpatient bookings, administrative and clerical support to assist the Royal Surrey County Hospital Trust in delivering a quality outpatient appointment and admission service. The focus of the role is to ensure that the Trust meets its service deliverables and national operational targets specifically across the Cardiology Department within the Division of Access and Medicine.

You will be liaising with patients face to face, over the telephone and be the first point of contact at the HASTE / Pacing clinic reception desk. You will be required to use a variety of IT systems to ensure all clinics and lists are fully utilised, including the booking of patients onto waiting lists for medical procedures, diagnostics and arranging ward based beds for patients when appropriate. 

Working for our organisation

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo