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Job summary

Main area
Corporate
Grade
Band 4
Contract
8 months (Fixed Term until 31.03.27)
Hours
Full time - 37.5 hours per week
Job ref
242-5229
Employer
North West Ambulance Service NHS Trust
Employer type
NHS
Site
Whitefield Ambulance Station
Town
Manchester
Salary
£28,392 - £31,157 PA Pro Rota
Salary period
Yearly
Closing
31/07/2026 23:59

Employer heading

North West Ambulance Service NHS Trust logo

Administration Assistant

Band 4

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti-racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. 

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time. 

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

 

Job overview

Area Administration Assistant - Fixed Term until 31.03.27

Are you an experienced administrator, looking for a fresh challenge in a vibrant and successful NHS team?  If so, we’d love to hear from you.  We are seeking a motivated and highly organised Administrator to join our Paramedic Emergency Service team within the North West Ambulance Service (NWAS), supporting our operations across the Greater Manchester area.

This is an exciting opportunity to work at the heart of our Service Delivery Directorate, providing essential administrative support to senior leaders — including the Area Director, Head of Operations, Consultant Paramedic, and their wider teams. Your work will directly contribute to the delivery of high‑quality care to the public.

 

Main duties of the job

In this varied, fast paced role, you will provide comprehensive administrative support to senior leadership, coordinate diaries, meetings, documentation, and communication across the service.  Handle sensitive and confidential information in line with information governance standards.  Use Microsoft Office confidently and learn bespoke NHS systems, support colleagues across the team and contribute positively to a collaborative team environment. 

You will need exceptional organisational and administrative skills and be able to communicate clearly and confidently.  You’ll be proficient in Microsoft Office applications and be adept at learning new software systems and thrive in a busy, demanding environment.

Previous applicants need not apply.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure that you have read and understood the job description and person specification before applying.

Person specification

Skills / competencies

Essential criteria
  • Computer literacy with competency using the full Microsoft Office package and strong keyboard skills
  • Effective verbal and written communication skills, displaying tact when dealing with sensitive issues
  • Organisational and planning abilities to effectively prioritise work
  • Ability to multitask, switching between a range of activities
  • Demonstrates initiative and able to work without close supervision
  • Attention to detail to ensure accuracy
  • Able to work well under pressure and meet deadlines
  • Numerical data analysis ability for production of reports
  • Understands the importance of and ability to maintain confidentiality at all times

Qualification and knowledge

Essential criteria
  • Level 3 qualification in Business Admin or willingness to work towards
  • Qualification in Microsoft office
  • Qualification in general business administration or willingness to work towards

Experience

Essential criteria
  • Substantial administrative support experience within a complex organisation
  • Experience supporting the preparation of complex data based reports
  • Experience in the maintenance of information systems and databases
  • Minute taking
  • Organising events, conferences and meetings

Values and behaviours

Essential criteria
  • Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Employer certification / accreditation badges

Trust IDVeteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderImproving working livesMindful employer.  Being positive about mental health.Race at WorkDefence Employer Recognition Scheme (ERS) - GoldApprenticeships Top 100 Employers 2024ENEI 2024 Gold

Documents to download

Apply online now

Further details / informal visits contact

Name
Hayley Mason
Job title
Business Manager
Email address
[email protected]
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