Trosolwg o'r swydd

An exciting opportunity has arisen for an Apprentice Receptionist/Administrator with the Therapy Reception team. The successful candidate will be the first point of contact for patients attending Physiotherapy appointments at King George Hospital working as part of the Musculoskeletal Single Point of Access Team.

You will have excellent communication and customer service skills to be able to manage a range of different patients in a professional manner, both in person and via telephone.

In addition, you will have proficient IT skills to be able to use our internal appointment system, the national ERS system which is used to book appointments for patients referred by their GP (general practitioner), and other systems as part of the duties of a Receptionist/ Administrator.
You will also need to be able to work as part of a bigger team in an environment which can be very busy and challenging at times. 

As this is an apprenticeship position alongside the job role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a business qualification at level 3 or above, you are not eligible to apply for this post. 

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification. 

Apprentice will be on an initial 19-month fixed term contract which is made permanent on successful completion of the apprenticeship  
To be eligible for an Apprenticeship you must meet the following criteria:
Be 16 years old or over

Have the right to work in the UK (without restrictions) and have a visa that covers the duration of the programme.

Have been ordinarily resident in the UK for the past 3 years

Prif ddyletswyddau'r swydd

To provide an efficient and effective clerical support service to therapy outpatient services.  To promote and encourage a caring and sympathetic environment for patients who contact the service both in person and on the telephone and to ensure that they are attended to in a timely manner.

Gweithio i'n sefydliad

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.