Job vacancy: Switchboard Operator, Milton Keynes University Hospital NHS Foundation Trust, Milton Keynes

Job summary

Main area: Telephone Services
Grade: Band 2
Contract: Permanent
Hours: Part time - 31.5 hours per week
Job ref: 430-CORP26-640A

Employer: Milton Keynes University Hospital NHS Foundation Trust
Employer type: NHS
Site: Telecommunications (Dept)
Town: Milton Keynes
Salary: £25,272 per annum pro rata
Salary period: Yearly
Closing: 05/11/2026 23:59
Interview date: 11/11/2026

Switchboard Operator

Band 2

At Milton Keynes University Hospital, you will be welcomed into a friendly and supportive environment where teamwork and respect are at the heart of everything we do. We are proud to live our Trust values and behaviours every day, creating a culture where everyone feels heard and valued.

MKUH staff's Motivation and Involvement scores are among the highest in our peer group, showing that our people feel inspired and included in decision-making (Staff Survey, 2024).

Our benefits

We believe in recognising and rewarding the amazing contribution of our staff and that is why we offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth, including:

Free on-site parking including EV charging
Complimentary refreshments
Flexible working arrangements
Discounted gym membership
Salary sacrifice car scheme
Generous annual leave, with the option to bank holiday entitlement
Membership of the NHS Pension Scheme
On-site nursery (charges apply)
A wide-ranging staff health and wellbeing programme including EAP
VIVUP products to support your mental, physical, and financial Wellbeing

Detailed job description and main responsibilities

To be familiar with, and implement correct procedure for all emergency incidents, including fire alarm activation’s, cardiac arrest crash calls and code victors.
To action the proper response to notification of a Major Incident when informed by the emergency ambulance service.
To implement the correct procedure, when notified through our security monitoring station, in Primary Care Trust and other on-site controlled premises.
To maintain accurate records of all emergency incidents in the relevant logs, for the whole site as required by the Switchboard Communications Manager and following Trust Policies and Procedures.
To be familiar with the correct procedure to operate the staff personal receivers call system (bleeps) and activate radio page system as required.
To issue and re-programme replacement/loan bleeps into consuls in instances of lost or out of order bleeps and maintaining records of such changes. Run controlled tests to ensure correct programming has been installed.

Please refer to the Job Description for further details

Person specification

Qualifications and knowledge

Essential criteria

Keyboard skills

Desirable criteria

BT trained or equivalent

Experience

Essential criteria

Switchboard experience in a large organisation

Desirable criteria

General knowledge of NHS Switchboard

Skills

Essential criteria

Ability to work accurately under pressure
To be able to multi-task
Ability to work consistently when dealing with customers and deadlines

Personal and people development

Essential criteria

Commitment to personal development

Communication

Essential criteria

Polite and courteous to all customers

Specific requirements

Essential criteria

Able to perform the duties of the post with reasonable aids and adaptations

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Applications, offers of employment and contracts may be withdrawn or terminated if it is found that fraudulent statements were made or fraudulent documents provided during the recruitment process. Additional possible consequences include referral to professional bodies or criminal sanctions.