Job vacancy: Digital Services Coordinator, West London NHS Trust, London

Job summary

Main area: Administration
Grade: Band 3
Contract: Fixed term: 12 months (Business Development)
Hours: Full time - 37.5 hours per week
Job ref: 222-CORP-A

Employer: West London NHS Trust
Employer type: NHS
Site: Trust Headquarters
Town: London
Salary: £30,630 - £32,346 per annum inclusive
Salary period: Yearly
Closing: 23/11/2026 23:59

Digital Services Coordinator

Band 3

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications and Training

Essential criteria

Educated to GCSE level (or equivalent), including English and Mathematics.
NVQ3 or equivalent experience
Evidence of relevant administrative or customer service training and development.

Desirable criteria

NVQ in administration
Advanced Microsoft applications/database

Experience

Essential criteria

Experience of working in a Digital Services, telecommunications or administrative services,
Record maintenance. Microsoft Office,
Customer service or administrative environment.
Experience of dealing with enquiries by telephone, email and face-to-face.
Experience of using Microsoft Office applications, including Outlook, Word and Excel.
Experience of maintaining accurate records and administrative systems.
Experience of working effectively as part of a team.
MDM solutions, asset management systems, mobile telephony knowledge.
NHS experience

Knowledge

Essential criteria

Knowledge of secretarial or administrative procedures and systems,
Understanding of good customer service principles.
Basic understanding of confidentiality and information governance requirements.
Knowledge of office administration procedures and processes.
Understanding of the importance of accurate data entry and record keeping.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.