Job overview

An exciting opportunity has arisen for a motivated and organised Patient Pathway Coordinator to join the Gastroenterology Department at Barking, Havering and Redbridge University Hospitals NHS Trust.

This is a key operational role responsible for coordinating patient pathways from referral through investigation, treatment, follow-up and discharge. You will proactively manage waiting lists, support Referral to Treatment (RTT) standards, coordinate outpatient appointments, monitor patient pathways and work closely with consultants, nurses and operational teams to ensure patients receive timely, high-quality care.

We are looking for someone with excellent organisational skills, strong attention to detail and the ability to manage competing priorities in a fast-paced environment. Previous NHS administration or patient pathway experience, together with excellent communication and IT skills, would be advantageous.

If you enjoy working as part of a supportive multidisciplinary team and would like to contribute to improving patient care and service performance, we would love to hear from you.

Main duties of the job

The Patient Pathway Coordinator (PPC) is responsible for the effective coordination and administration of Gastroenterology patient pathways, supporting the timely progression of patients through outpatient, diagnostic, treatment and follow-up pathways. 

The role is primarily focused on patient pathway management, waiting list management, clinic administration, pathway validation, data quality, patient communication and the proactive identification and escalation of delays. 
You will work closely with consultants, nursing teams, administrative colleagues, operational managers and other members of the multidisciplinary team to ensure that 
patients receive timely appointments, investigations, review of results and appropriate follow-up. 

You will use Trust clinical and administrative systems to monitor patient pathways, maintain accurate patient records, identify outstanding actions and support the effective utilisation of outpatient and diagnostic capacity. 

You will identify and resolve routine administrative issues within the scope of the role and escalate complex, clinical or operational concerns to the appropriate senior colleague. 

The role is focused on patient pathway coordination and administrative management and does not include responsibility for routine clinical correspondence typing or personal assistant support to individual clinicians. 

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. 

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. 

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. 

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. 

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.  

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.