Job summary
- Main area
- Child & Adolescent Mental Health
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 050-ACS177-0426
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- North Wales Adolescent Service
- Town
- Abergele
- Salary
- £26,300 - £27,890 per annum
- Salary period
- Yearly
- Closing
- 27/04/2026 23:59
Employer heading
Health Care Support Assistant
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
Band 3 - Health Care Assistant
We are pleased to be able to offer the opportunity for an experienced and motivated individual with excellent communication skills to apply for the role of Band 3 Health care support worker on Kestrel Ward at the North Wales Adolescent Service in Abergele.
Working in an inpatient CAMHS setting with young people between the age of 11-17 years old, you will need to have a flexible approach and be able to adapt your skills and abilities to suit a range of needs and presentations.
As well as contributing to the day to day routine and support for young people on the ward you will have the opportunity to work with young people outside of the unit, supporting their re-integration into the community.
Kestrel ward provides a 24/7 service and you will need to be flexible to meet the range of shift patterns required, including night shifts
You will require the ability to work autonomously, under the direction of the nursing team. Duties will include escorting patients on trips out/appointments/home leave etc.
Main duties of the job
To provide day to day care for patients under the supervision of a registered nurse which meets the requirements of ‘best practice’, following existing guidelines, achieving the prescribed standards and contributing towards client comfort and overall wellbeing. Working collaboratively and co-operatively with others to meet the needs of patients and their families.
Although you will act at all times as directed by the nurse in charge, you will be competent to work without direct supervision, sometimes in isolation, within a framework that has been agreed by the Service Manager/Ward Manager.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
This Advert will be closed when enough applications are received.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
Essential criteria
- Level 3 qualification in a Health Care related subject OR Equivalent experience and evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and work based training/short courses.
- Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW)
- Knowledge of relevant Policies and Procedures within a Healthcare setting, for example the Principals of Safeguarding adults/children to keep patients within their care safe, and confidentiality, for example General Data Protection Regulations (GDPR)
- Ability to be able to complete certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)
Desirable criteria
- Certified/accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA)
Experience
Essential criteria
- Experience of working within a relevant health or social care environment, providing direct patient care.
Desirable criteria
- Experience of working with patient groups relevant to area of practice.
- Experience of working within the NHS.
Skills and Attributes
Essential criteria
- Good communication skills - Verbal, non-verbal and written, with the ability to convey information clearly and sensitively.
- Ability to work with minimum supervision to a high standard.
- Ability to keep calm in stressful situations.
- Ability to demonstrate a caring and compassionate approach.
- Organisational skills, with the ability to plan and prioritise own and others workload efficiently
- Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such as Teams.
- Physically able to carry out the duties of the role, including lifting, assisting with mobility, implementing restraint (if required), and performing other manual tasks.
Desirable criteria
- Welsh language skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Other
Essential criteria
- Ability to work a range of shift patterns.
Employer certification / accreditation badges
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Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Keri Davidson
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 03000 850056
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