Job summary
- Main area
- Acute Paediatrics
- Grade
- Grade 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Monday - Friday)
- Job ref
- 050-AC491-0725W
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Ysbyty Gwynedd
- Town
- Bangor
- Salary
- £23,970 per annum pro rata
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
- Interview date
- 06/08/2025
Employer heading
Appointment Booking Clerk - Paediatric Outpatients
Grade 2
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective booking service for a variety of acute paediatrics outpatient clinics.
Candidates will need to be able to demonstrate an ability use own initiative and the ability to prioritise conflicting demands.
The ability to speak Welsh is essential for this post.
Main duties of the job
The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service. This will entail working closely with other team members as well as working closely with other department/teams including clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver the access targets and a patient focused booking service.
A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- • Able to demonstrate English and Mathematics to GCSE or equivalent experience
- • OCR/RSA Word Processing level 1 or equivalent experience
Desirable criteria
- NVQ II Admin/customer care
Skills
Essential criteria
- Ability to use electronic information systems
- Ablility to contribute constructively to a team working environment
- Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
- Clear, legible handwriting and ability to record information accurately.
- Ability to communicate information clearly and sensitively in person and over the telephone
Desirable criteria
- Basic word processing packages
- Excel
- ECDL
- WPAS
Other relevant requirements
Essential criteria
- Excellent timekeeper
- Work effectively under pressure in a clinical environment
- Flexible approach to working
- Team player
- Welsh speaking
Experience
Essential criteria
- Previous clerical/office experience
Desirable criteria
- Previous NHS experience
Knowledge
Essential criteria
- Working with the public or other agencies
Employer certification / accreditation badges
.png "Stonewall Top 100 Employers")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Victoria Higton
- Job title
- Acute Paediatrics Administration Manager
- Email address
- [email protected]
- Telephone number
- 03000 842109
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