Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Acute Paediatrics
Grade
Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week (Monday to Friday, actual days will vary according to service needs)
Job ref
050-AC174-0526W-A
Employer
Betsi Cadwaladr University Health Board
Employer type
NHS
Site
Ysbyty Gwynedd
Town
Bangor
Salary
£26,300 per annum pro rata
Salary period
Yearly
Closing
11/06/2026 23:59

Employer heading

Betsi Cadwaladr University Health Board logo

Patient Appointments Clerk/Clerical Officer - Acute Paediatrics

Band 2

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

 

 

Job overview

We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at  Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the  booking service for a variety of acute paediatrics outpatient clinics.

Candidates will need to be able to demonstrate an ability use own initiative and the ability to prioritise conflicting demands.

Candidates must be able to demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities.
 

The ability to speak Welsh is essential for this post.

Main duties of the job

The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service.  This will entail working closely with other team members as well as working closely with other department/teams including clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service.

A pleasant customer focused manner and the ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac 

Person specification

Qualifications

Essential criteria
  • • Able to demonstrate English and Mathematics to GCSE or equivalent experience
  • • OCR/RSA Word Processing level 1 or equivalent experience
Desirable criteria
  • NVQ II Admin/customer care

Skills

Essential criteria
  • Ability to use electronic information systems
  • Ablility to contribute constructively to a team working environment
  • Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
  • Clear, legible handwriting and ability to record information accurately.
  • Ability to communicate information clearly and sensitively in person and over the telephone
Desirable criteria
  • Basic word processing packages
  • Excel
  • ECDL
  • WPAS

Other relevant requirements

Essential criteria
  • Excellent timekeeper
  • Work effectively under pressure in a clinical environment
  • Flexible approach to working
  • Team player
  • Welsh speaking

Experience

Essential criteria
  • Previous clerical/office experience
Desirable criteria
  • Previous NHS experience

Knowledge

Essential criteria
  • Working with the public or other agencies

Employer certification / accreditation badges

Working ForwardApprenticeships logoDisability confident leaderStonewall Top 100Stop Smoking Wales is the NHS Smoking Cessation Service in WalesMindful employer.  Being positive about mental health.hyderus o ran anableddTime to changeStonewall Top 100 EmployersCore principles

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are essential

Documents to download

Apply online now

Further details / informal visits contact

Name
Victoria Higton
Job title
Acute Paediatrics Administration Manager
Email address
[email protected]
Telephone number
03000 842109
Apply online nowAlert me to similar vacancies