Job summary
- Main area
- Paediatric
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 34.5 hours per week
- Job ref
- 050-ACS496-0925W
- Employer
- Betsi Cadwaladr University Health Board
- Employer type
- NHS
- Site
- Ysbyty Glan Clwyd
- Town
- Bodelwyddan
- Salary
- £25,313 - £26,999 per annum pro rata
- Salary period
- Yearly
- Closing
- 18/09/2025 23:59
Employer heading

Health Care Support Worker
Band 3
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
Children’s Outpatient’s Department is looking for an enthusiastic and motivated individual to join our small friendly team. As a department we offer a range of services to children and families and constantly seek ways to develop our service. This is an exciting opportunity for those wishing to learn and develop skills in a supportive environment.
The ability to speak Welsh is essential for this role
Main duties of the job
Experience of working with people in outpatients setting
Experience of working within a team
Experience of working within care settings
Experience of working with individuals and/or families with complex needs
Experience of working as part of a multi-disciplinary team.
IT skills
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
To assist registered nursing staff in providing a high and consistent level of holistic care. Maintaining the dignity and equality of the patient and provision of suitable play/distraction
Reporting to a registered nurse if there is cause for concern with a patients physical health, mental and emotional wellbeing.
To undertake identified allocated tasks in relation to the care environment, and in the relation to the direct care of the patient/client group as identified by the nurse in charge.
Obtaining and testing specimens in concordance with the care plan and reporting and recording results. On completion of NVQ unit or equivalent course.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria
- NVQ 3 or equivalent Or be working towards level 3 to be achieved within 18months of appointment and with relevant experience in providing care
Experience
Essential criteria
- Experience required to fulfil the post. Previous experience within the outpatients or ward setting with a paediatric background.
Aptitude and Abilities
Essential criteria
- Ability to work under supervision Ability to communicate and receive information. Ability to listen and communicate effectively Ability to work autonomously and as part of a team. Basic literacy and numeracy skills to enable completion of records Ability to maintain records. Ability to build up therapeutic relationships with this service user group. The ability to successfully carry out wound management, baseline observation and growth measurements Participate in clinical supervision. Ability and fitness to undertake physical intervention training
Values
Essential criteria
- Evidence of effective team working. Ability to work positively as part of a team. Display flexibility to adapt to organisational changes as well as changes within the unit. Committed to continuous development
Other
Essential criteria
- Understanding of patient confidentiality and data protection Understanding of risk management and health and safety issues Understanding of patient care Understanding of clinic procedures Flexible hours/days/weekends
Qualifications and/or Knowledge
Desirable criteria
- • NVQ 3 or 4 • Basic food and hygiene certificate • Health or social care courses • Previous study in relation to children
Experience
Desirable criteria
- Experience required to fulfil the post. Previous experience within the outpatients or ward setting with a paediatric background.
Aptitude and Abilities
Desirable criteria
- • IT skills • Wound management • Gained or working towards NVQ level 4 and above
Values
Desirable criteria
- • The ability to motivate others • The ability to remain calm in challenging situations • The ability to support colleagues.
Other
Desirable criteria
- • Welsh speaker • Full driving licence.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are essential
Documents to download
Further details / informal visits contact
- Name
- Karen Foden
- Job title
- Sister
- Email address
- [email protected]
- Telephone number
- 03000 846321
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