Job overview

Come and be part of something meaningful, where your everyday work helps support life-changing outcomes for patients.

This is an exciting opportunity to join our Integrated Community Stroke Service, where your skills, organisation, and attention to detail will play a vital role in supporting patient care and recovery.

As an Administrator within our friendly and supportive team, you’ll play a key role in keeping our service running smoothly. Your role will be varied and rewarding, including managing referrals, maintaining accurate data, responding to patient queries, and coordinating equipment and stock. Your contribution will enable our clinicians to focus on delivering high-quality, patient-centred rehabilitation.

You’ll be at the heart of a service that’s continually evolving, where your ideas and input are valued. We recognise the importance of our administrative team, not just for what you do, but for the insight and improvements you bring.

• This is a 10 month secondment opportunity
• Flexible part-time hours: 22.5 hours per week
• Working pattern is flexible and negotiable, with the requirement to work Mondays (until 4:30pm) and Fridays
• Based across two Bristol sites — South Bristol Community Hospital and Charlotte Keel Medical Practice, with free parking available at both locations

Main duties of the job

• Play a key role in the team, contributing to the day-to-day administration that keeps the service running smoothly
• Work independently and collaboratively, using your initiative while also supporting colleagues to prioritise and manage workloads
• Provide flexible support across the team, helping to maintain continuity by covering annual leave and sickness when needed
• Manage referrals, inputting and processing information on the EMIS system in line with service protocols and escalating potential issues
• Be a first point of contact, handling telephone enquiries with professionalism, empathy, accuracy and within a timely manner
  Support patient journey, including processing discharges in line with local policies
• Ensuring your own and shared mailboxes are regularly monitored and responded to promptly, escalating any potential problems
• Provide a wide range of administrative support, including producing and printing letters, managing documents, scanning, minute taking, and handling post and sensitive information
• Deliver excellent customer service, responding to patient enquiries with understanding and care in line with Sirona values
  Supporting colleagues, contributing to the wider effectiveness of the team
• Manage priorities and deadlines in a changing environment
• Inputting data information into the national SSNAP database
  Taking part in regular supervision and performance reviews

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.