Job overview

Do you enjoy being organised, solving problems and making a difference to people’s experience of healthcare? Join our MSK administration team and play an important role in keeping the patient pathway running smoothly from referral through to onward care.

You’ll be at the heart of the service, working closely with patients, clinicians and colleagues to coordinate appointments, manage referrals and caseloads, complete post clinic actions and arrange onward referrals. You’ll use systems including e Referral and EMIS to ensure information is accurate, up to date and patients receive the right support at the right time.

Every day will bring something different. You’ll respond to patient queries, manage complex or sensitive information and work with colleagues and external organisations to resolve issues and keep things moving. You’ll need excellent communication skills, a calm and professional approach and the confidence to use your initiative when solving problems.

If you’re organised, approachable and enjoy working as part of a busy team where your work directly supports patients and clinicians, we’d love to hear from you.

Main duties of the job

·     Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. May meet and welcome visitors.

·     Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).

·     Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues

·     Able to escalate issues and risks to line manager as appropriate.

·     Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.

·     Will be expected to adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.

·     Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance.

·     Responsible for maintaining awareness of developments/priorities at work.

·     May provide training for colleagues/new staff and/or day-to-day supervision as appropriate and with support.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.