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Job overview

THIS POST IS FIXED TERM FOR 24 MONTHS TO MEET THE NEEDS OF THE SERVICE. 

Are you looking to be part of an exciting team within the health board? Are you driven to improve the care and experience of all age patients who access Planned care services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board’s, first point of contact for patients services?

As a Single Point of Contact (SPOC) and Self Care Service Co-ordinator, you will provide a high level of service co-ordination to the Single Point of Contact team, which forms the basis of the 3P’s delivery.

We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves. 

This post would suit established or aspiring Self Managment Facilitator or Health Coach.

The ability to speak Welsh is essential for this post.

Main duties of the job

The post holder will enable and promote the effective use of data, information, knowledge, and technology to improve, inform and support service improvement projects and initiatives as identified.  

A key priority will be to ensure the accurate and timely reporting of key data as required by the service, health board, partner agencies and Welsh Government. The coordination of service policies and protocols ensuring these are up to date and centralised will be a key role.   

The successful post holder will be able to demonstrate an effective management style, encouraging and supporting innovative thinking from staff within the service and other departments, service users, carers and families. A key role will be to support the service leads with managing online systems. The successful post holder will train to deliver Self Management Education as part of the role in addition to  having the  responsibility for planning, timetabling and undertaking preparatory work for meetings and to provide any necessary documentation. 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB)  North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.